Assist Tier 1 help desk in resolving issues beyond their level of support.
Escalates more complex issues to Tier 3 for resolution.
Engineering software
Provides phone and desk-side oversight for the timely resolution of technical issues.
Diagnose and resolve technical issues related to operating systems, applications, network connectivity, hardware malfunctions and user access problems
Evaluates and prioritizes solutions with users and communicates estimated resolution times.
Requirements
help desk
servicenow
hardware
troubleshooting
multi-task
business software
3+ years preferred experience in Help Desk/ Desktop Support
The ability to troubleshoot problems associated with computers and associated devices
Computer hardware
Basic understanding of computer installation, maintenance, and software support
Basic business software
Ability to multi-task
ServiceNow experience a plus
Benefits
High School
Ticketing systems
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$500 Million
Annual Revenue
The company achieves significant financial stability with its annual revenue figures.
1997
Founded
The company was established in 1997 and has since grown into a multi-disciplinary service provider.
2 Million+
Safe Work Hours
The company maintains a strong commitment to safety, with over two million hours worked without incidents.
The company, operating across 30+ U.S. locations including Alaska, Hawaii, and Guam, functions as a subsidiary of an Alaska Native Corporation.
It is known for self-performing complex scopes with cost efficiency and delivering high-integrity solutions.
Its projects span federal, state, and private sectors, including environmental remediation, facility operations, IT/cyber systems, and infrastructure upgrades.
The company blends technical services with cyber and IT expertise, offering clients a rare multidisciplinary edge.
Culture + Values
Integrity: We do what we say we will do and take ownership of our actions.
Excellence: We deliver the highest standards of quality and innovation.
Accountability: We hold ourselves responsible to our clients, stakeholders, and each other.
Collaboration: We believe in teamwork and foster open, honest communication.
Continuous Improvement: We strive for ongoing growth and efficiency in all we do.
Environment + Sustainability
Net-zero by 2050
Greenhouse Gas Emissions Target
Aims to achieve zero net greenhouse gas emissions by 2050 through comprehensive sustainability initiatives.
Committed to reducing environmental impact and advancing sustainability in all areas of operations.
Implements sustainable practices in engineering, construction, and energy management.
Actively engages in resource conservation, renewable energy solutions, and waste reduction strategies.
Energy efficiency projects have contributed to significant reductions in carbon footprints for various clients.
Inclusion & Diversity
fosters an inclusive workplace culture that values diverse perspectives and experiences.
maintains a focus on creating equal opportunities for all employees.
specific gender-related statistics or outcomes are not currently provided on the official website or LinkedIn profile.