IT Application Specialist/ IT Product Owner

Overview

Support Enovia PLM, handling config, incidents, upgrades, and user training.

Key Responsibilities

• it roll-out
• incident management
• technical documentation
• application configuration
• security administration
• user training

Tasks

-Support IT solutions roll-out and user adoption in regional organization and business functions -Provide support to application key users, covering functionality, incidents and problem resolution - these queries will be recorded using my clients ITSM ticket tool -Prepare information and maintain technical documentation/material -Support the evaluation, configuration and deployment of selected new applications -Handle/analyse application incidents - troubleshooting of the key solution incidents. Act as technical expert for user support issues -Perform end user administration and security configuration, e.g. account creation and permission changes -Hands on technical configuration of key applications, including application enhancements and upgrades -Provide functional support, drive adoption, and Identify the need for user training, working with SME's and Product Managers to support training of key business applications -Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications

Requirements

• bachelors
• itil
• mql
• tcl
• enovia
• helpdesk

What You Bring

My client is seeking an experienced Application Specialist or Product Owner PLM who will support the PLM user community by continually enhancing my clients applications and resolving user queries raised against them. This includes incident and access request management and collaborating with IT Product Owners, SME's and the user community on solution improvement discussions. Required to have experience of ENOVIA -Bachelors in Information Technology or similar area, or other relevant degree -Knowledge of ITIL (nice to have) -Knowledge/experience in: MQL, TCL -Knowledge and practical experience of the key application in scope, administration, configuration, support, security model -Experience in an IT support/help desk or SW support environment is preferable -4 years experience with Enovia

People Also Searched For

About Gold Group Ltd

-Gold Group Limited is a private limited company incorporated in January 2000, based in East Grinstead, West Sussex, UK. -The company operates as a technical recruitment agency, specializing in sectors such as Life Sciences, Technology, Engineering, and Construction. -Gold Group focuses on providing professional staff for highly technical industries, emphasizing in-depth knowledge and expertise in specific fields. -The company's recruitment consultants are required to have detailed understanding of the industries they work in, going beyond general communication skills. -As of January 2024, Gold Group reported total assets of £1.97 million and net assets of £65,590. -The company's turnover for the fiscal year ending January 2024 was reported to be £9.4 million, with an industry-adjusted enterprise value estimate of £1.8 million. -Gold Group has maintained a 30-year history of uninterrupted dividends, demonstrating financial stability. -The company operates globally, with a diverse product mix across different sectors, providing resilience through national cyclicality. -Gold Group's services include a 'one-stop shop' for cost-effective geotechnical solutions, reducing interface risk for clients dealing with multiple suppliers. -The company has a track record of successful projects, attributed to their specialized knowledge and experience in local markets and ground conditions.

Sector Specialisms