Quality Manager

Description

The Quality Control Manager is accountable for all aspects of operating the Quality Department which includes but is not limited to managing people, processes and equipment to ensure that all quality standards are maintained and improved. The QC Lab is a 24/7 operation. The QC Manager oversees the various testing and monitoring of raw materials, manufactured products and product packaging and leads Quality related continuous improvement efforts. The QC Manager is also accountable for set up, amend and or maintain all quality standards, SOP's and audits as well as leads the CI process for the facility.

• Maintain and communicate Quality Metrics that drive continuous improvement of the plant processes.
• Maintain an acceptable level of housekeeping in all areas of responsibility.
• Planning/Organizing - Must be able to utilize direct reports in the most efficient manner; must be able to adapt plans when unforeseen events occur (associate out sick, called into a unscheduled meeting,. ..); must assist in the development and implementation of longer-term plans for department
• Provides supervisory support to the production areas as needed.
• Decision making - Associate will be involved in decisions that directly impact our ability to meet our customers' expectations, impact employment of associates. These decisions could result in the loss/maintaining/winning of business as well as have significant other financial implications (shipping “bad” product and having to have it returned).
• Evaluate non-compliance material and issue procedures to recycle/rework/dispose of; including re-work work -off rates for rejected product.
• Maintain procedures and processes that ensure all incoming materials (packaging and raw materials) meet specifications.
• Lead the selection, training, coordination and assignment of associates to maximize the effectiveness of personnel in providing quality support services to the facility.
• Serve as the technical interface with the Corporate Technical Center to address manufacturing procedures, test procedures, specifications, production processes, data, customer complaints, and other issues as requested.
• Serve on the Plant Leadership Team.
• Maintain a safe work environment ensuring that all plant policies and practices are adhered to and the Quality Control team works injury free.
• Maintain a cost reduction process aimed at lowering manufacturing cost via quality related improvements.
• Maintain a strong working relationship with all direct reports, internal (other departments / Corporate) and external customers (suppliers) to minimize issues, collectively address and solve problems, and identify and realize opportunities for improvement.
• Maintain M.S.D.S.‘s, H.M.I.S., manufacturing procedures and raw material data files.
• Actively participates on various teams to improve plant processes in areas other than Quality.

Requirements

• Interpersonal skills - Must be able to work with a wide range of personalities and backgrounds; must build rapport with all direct reports; must work effectively with other departments within facility as well as contacts at Corporate, other DAP facilities and vendors.
• Effective Communication skills – this leader must communicate effectively in both oral and written forms. Must be comfortable to present information to groups (reports, peers, customers, ...). The associate will have the ability to communicate to all levels of staff throughout DAP Global Inc to ensure all policies, procedures and expectations of the quality function within the facility is being met and executed effectively.
• Knowledge - Must have basic understanding/experience of chemistry; understanding of quality control processes procedures and terminology, must know regulatory requirements; must understand compounding processes (including raw materials, mixing times, substitute ingredients,) and be able to adjust processes as needed. Basic knowledge of plant policies and practices to include all safety rules and regulations.
• Logical reasoning - Must use sound, logical reasoning in the decision-making process; must recognize when to go to a higher level and/or “go outside the routine system” to meet a customer’s expectation; must not jeopardize safety or quality to accomplish a task.
• Business knowledge - Must have understanding how actions/decisions impact various aspects of our business (customer service, budget,). Must continue to, grow knowledge of business in general as well as DAP related business factors.
• Follow-up skills - Must be able to take tasks to completion as well as responding to items not completed by others. This includes items as getting back to associates with questions, inquiries by Corporate, weekly huddles, safety work orders.
• Technical &/or Computer skills - Must have working knowledge of all equipment, utilized in the testing of materials and keep abreast of new developments/technology. Must be proficient in basic systems and software applications.
• Problem Solving - Must utilize resources (internal and external) in developing achievable solutions to issues/non-compliance’s that arise; must be able to address day-to-day issues in an effective manner; must utilize data (SPC, Six Sigma for example) in developing long term solutions.
• Supervisory skills/Leadership skills - Directs associates and temporaries in the daily operation of the department Interaction must be handled in an appropriate manner utilizing proper interaction skills.

Benefits

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at www.dap.com/careers/

• Paid Time Off (PTO)
• Company Provided Life Insurance
• $100,000 to $120,000 per year
• Tuition Reimbursement
• Company-paid short-term and long-term disability
• Medical, Dental and Vision Insurance
• 401(k) plans
• Employer-funded pension plan

Training + Development

Interview process

Visa Sponsorship

Security clearance