Identifying and reporting any risks or concerns promptly
Monitoring the safety and security of the building during night hours
Building positive, professional relationships with customers
Maintaining accurate records and logging any incidents
Responding quickly and calmly to incidents or emergencies
Is confident overseeing site safety and following health and safety procedures
Completing administrative tasks as needed
Requirements
de-escalation
supported housing
enhanced dbs
communication
on-site
Can manage or de-escalate anti-social behaviour when necessary
Has experience in supported housing or a similar setting (desirable but not essential)
This role requires an enhanced DBS check
Is calm, confident, and able to communicate effectively
Must be able to work on-site at Woodlands View, Telford
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
interviews will be held on-site at woodlands view, telford.
Visa Sponsorship
Information not given or found
Security clearance
enhanced dbs check required.
Company
Overview
The organization has grown from a small housing society into a major regional housing association.
Headquartered in Tewkesbury, it serves some 110,000 residents.
Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.
Culture + Values
We put customers at the heart of everything we do.
We deliver quality and value.
We are passionate about building strong communities.
We are transparent, open, and honest in everything we do.
We take responsibility and act with integrity.
We work collaboratively to achieve our goals.
Environment + Sustainability
Focused on energy efficiency improvements in homes and business operations.
Committed to reducing water usage and waste generation across operations.
Inclusion & Diversity
The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.