IT Project Manager

Description

The IT Project Manager plays a crucial role in ensuring the successful planning, execution, and delivery of technology initiatives across the organization while also providing daily frontline Helpdesk support. The primary purpose of this position is to manage department and company-wide IT projects from initiation through completion, ensuring they are delivered on time, within budget, and aligned with business objectives, while simultaneously handling user support tickets and contributing to the stability of DBI’s IT operations. This dual responsibility requires balancing immediate user needs with longer-term project execution, ensuring both daily service excellence and strategic progress. The IT Project Manager reports directly to the IT Director.

In addition to project oversight, the IT Project Manager contributes to the continuous improvement of IT operations and project delivery standards. They actively participate in developing and refining project management frameworks, while also supporting end-users through ticket resolution, account management, and troubleshooting. The IT Project Manager collaborates closely with IT sub-departments—Helpdesk, Networking, and Cybersecurity—to facilitate knowledge sharing and ensure the seamless integration of deliverables.

In addition, this role may involve work at new office buildouts and renovations, which can include active construction zones. While safety protocols will be followed, the employee may occasionally be exposed to noise, dust, or other environmental conditions typical of a construction site when installing IT infrastructure or coordinating with contractors.

This role may also require handling and transporting IT equipment such as laptops, desktop computers, monitors, servers, and networking gear. The employee should be able to lift, carry, push, or pull items weighing up to 40 pounds. Occasional bending, stooping, crouching, or reaching may be required when installing equipment in server rooms, under desks, or in tight office spaces.

• Commit to ongoing professional development and support the development of IT staff through mentorship.
• Plan, execute, and finalize IT projects with oversight and approval from the IT Director, ensuring alignment with organizational goals, timelines, and budgets.
• Participate and lead project meetings, facilitate discussions, and resolve conflicts to maintain momentum.
• Maintain confidentiality of sensitive data and information while exercising sound judgment and discretion.
• Provide daily Helpdesk support by responding to user tickets, troubleshooting hardware, software, and network issues, and escalating complex problems as needed.
• Responsible fiscal judgment toward project budgeting and expenses.
• Organize and manage cross-functional projects, taking on responsibility and ensuring accountability.
• Provide recommendations for continuous improvement in both IT project workflows and Helpdesk support models.
• Ensure compliance with IT policies, security standards, and best practices in all project deliverables.
• Communicate effectively, ensuring transparency on project status and expectations.
• Track project budgets, costs, and resource allocation, ensuring efficient use of company resources with oversight from the IT Director.
• Develop and maintain project documentation, including schedules, task lists, progress reports, and post-project reviews.
• Define project scope, goals, deliverables, and success criteria in collaboration with leadership.
• Monitor project milestones, proactively identify risks, and implement mitigation strategies.
• Collaborate with IT sub-departments (Helpdesk, Networking, Cybersecurity) to ensure cohesive delivery.
• Uphold the values of DBI Consultants and foster a collaborative, professional team culture.
• Manage vendor relationships, contracts, and external service providers as needed for project execution.

Requirements

The work requires frequent use of a computer, keyboard, and other office equipment, requiring close visual acuity to view a computer terminal, read printed documents, and prepare detailed reports. The employee must be able to sit or stand for extended periods of time, walk between office locations, and participate in meetings or project discussions.

Work is performed primarily in the office, as DBI is a work-from-office environment. This role may require flexible hours, including evenings, weekends, or holidays, to support project deadlines, system maintenance, or urgent IT issues. The position also requires 10–20% travel to support IT projects, training, satellite office locations, and company operations.

The employee may be required to work in active construction zones, which could involve exposure to noise, dust, or limited ventilation. Physical agility and awareness are required to safely move through these environments while setting up IT infrastructure or coordinating with contractors.

• Ability to provide frontline Helpdesk support while balancing longer-term project management priorities.
• Motivated, detail-oriented, and able to thrive in a fast-paced, small-team environment.
• Technically astute and able to engage with subject matter experts across IT sub-departments.
• Willingness to pursue certifications such as PMP, CAPM, ITIL, or CompTIA certifications to enhance both Helpdesk and project delivery capabilities.
• Strong time management and organizational skills; able to balance multiple priorities and meet deadlines.
• Possess a valid driver’s license and a satisfactory driving record.
• Experience providing direct Helpdesk or end-user support in addition to project management responsibilities.
• Demonstrated ability to lead cross-functional teams and manage multiple priorities simultaneously.
• Proficiency with project management tools (e.g., Microsoft Project, Asana, Jira, or similar).
• Three (3) to Five (5) years of experience in IT project management or related technology leadership role.
• Proficient in Microsoft Office.
• Knowledge of IT systems, networking, cybersecurity principles, and enterprise applications.
• Ability to work independently.
• A Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field from an accredited university is required.
• Excellent interpersonal skills, fostering collaboration and teamwork across departments.
• Strong verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid).
• Must be comfortable delegating and have strong leadership and organizational skills.
• Ability to provide leadership in both support and project management functions.
• Proven track record of managing IT infrastructure, cybersecurity, or enterprise software projects.
• Willingness to travel 10–20% of the time to support projects, training, and company operations.

Benefits

Working Conditions

The salary for this position is $75k-95k depending on experience and skillset. Employees receive a competitive salary plus the opportunity for two performance/profit-based bonuses in June and December annually.

Training + Development

Interview process

Visa Sponsorship

Security clearance