Emirati Patient Relation Executive

Description

• Use medical coding protocol to define diagnostics, treatments, and procedures.
• Prepare and mail billing statements and resolve payment conflicts.
• Organize, manage, and sort paperwork including patient charts.
• Ensure confidentiality of patient information and perform clerical duties.
• Implement process improvements and participate in safety workplace initiatives.
• Submit and track insurance claims and obtain timely approval for procedures.
• Manage accurate flow of medical information and patient data between physicians, patients, and third-party payers.
• Maintain cash handling knowledge and adhere to policies.
• Communicate effectively with clients and respond to urgent needs.
• Manage clinic income records and document transactions.
• Assist with clinic forms documentation and ensure consent forms are complete.
• Invoice services as per agreed prices and ensure accuracy of CPT codes.
• Billing patients for medical services and maintaining records.
• Guide clinic traffic flow and maintain client appointments.
• Act as a liaison between the facility and payment parties, investigating claim details.
• Create financial reports and manage payments to suppliers.
• Ensure cash box security, reconcile cash drawers, and transfer money to accounts.
• Handle cash, checks, and credit card payments, issuing receipts.
• Receive patient treatment codes and assemble reimbursement claims.
• Provide a high level of customer service and interact professionally with clients.
• Coordinate with medical billing specialists for accurate treatment codes.
• Investigate insurance fraud and prepare documents for legal inquiries.
• Obtain authorization for credit card payments and ensure refund processes are compliant.
• Review patient medical records.

Requirements

• Graduate degree in any stream required.
• Ability to implement process improvements and ensure patient confidentiality.
• The Patient Relations Executive is integral to providing comprehensive operational support to patients, enhancing the overall experience at the healthcare facility. This role involves handling medical insurance processes, billing, customer service, and cash management with efficiency and professionalism. Success is defined by the ability to seamlessly manage administrative tasks, ensuring accurate data handling, and fostering a positive patient environment. This position interacts with multiple departments, requiring strong communication and organizational skills to ensure high standards of patient care and operational excellence.
• Proficiency in medical insurance coding and invoicing.
• Competency in cash handling and financial reporting.
• Fluency in English, with Arabic speaking skills as an advantage.
• Strong customer service and communication skills.
• Minimum 2 years of experience in insurance, cash handling, customer service, and invoicing.
• Excellent computer literacy and operational thinking skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance