Client Service Specialist

Description

• Assist in month-end inquiries, closing of completed contracts, inventory reconciliations, position reconciliation, and other duties
• Work with credit manager, sales team, and customer on overdue balances and/or disputes
• Work with internal stakeholders and external customers to problem solve logistics, quality concerns, and scheduling
• Serve as liaison between internal departments (i.e. credit, payables, etc.), customer and sales team to efficiently resolve inquiries
• Provide support to the sales team including contract entry, reports, management, and execution
• Work closely with accounting to ensure shipments and fees are invoiced appropriately and timely
• Input and/or review of contract and shipment details into CTRM system and maintain the accuracy of those contracts throughout execution
• Work directly with customers to ensure a smooth process in receiving product
• Ensure timely and accurate set up of third-party charges including freight, brokerage, etc.
• Work with customers to fulfill contracts, ensure appropriate application and entry of shipments into system
• Effectively learn and utilize internal software programs – including CTRM and CRM systems
• Interact with the plant production schedules on a continuous basis, helping to ensure the reliability and accuracy of information
• Identify and collaboratively resolve any problems and discrepancies (logistics, quality, scheduling, invoicing, etc.) with counterparties in an efficient and timely manner, as necessary
• Handle time-sensitive responsibilities that may occur outside of regular business hours, as necessary
• Deliver an excellent customer experience by fostering positive relationships and strong follow-up with customers
• Continuous communication with operations, logistics and sales team to update and coordinate order schedule

Requirements

• Intermediate Excel skills and experience with other Microsoft Office products
• Ability to develop and maintain positive relationships with both internal and external customers
• Excellent customer service with internal and external customers
• Valid driver’s license required.
• Ability to work independently and be task driven
• Ability to work with urgency and deadlines, good time management skills
• Strong analytical and problem-solving skills, enjoys troubleshooting issues
• Ability to multi-task and to prioritize different requests, good organization skills
• Bachelor’s degree in Business, Accounting, Agribusiness or related field preferred
• Pay excellent attention to details
• Strong mathematical and computation skills
• Must have excellent written and verbal communication skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance