Service Design Lead
Sa Power Networks
design delivery
frameworks
process design
implementation
product collaboration
mentoring
This role is a unique blend of hands-on design delivery and leadership. You’ll set up frameworks, standards, and processes for service design, collaborate with consultants to build capability, and deliver impactful design work for high-priority initiatives. You’ll also guide the transition of service design into implementation, working closely with Product Owners to ensure delivery backlogs align with service aspirations.
As a champion of design-led thinking, you’ll mentor and guide junior designers, collaborate across disciplines, and influence senior stakeholders to drive meaningful, measurable improvements
service design
human-centred
collaboration
mentoring
frameworks
influence
You’re a seasoned service design professional with a proven track record of delivering human-centred solutions in complex environments. You thrive in collaborative settings, can influence at all levels, and are passionate about mentoring others. You’re equally comfortable rolling up your sleeves to deliver design artefacts as you are setting up frameworks and processes to embed service design capability
BenefitsAs one of the state’s largest and most reputable employers, we offer a diverse and collaborative work environment where our people take pride in the innovation of a high performing work culture and a commitment to safety that all South Australians can be proud of.
Paid parental leave - Primary Parent (18 weeks) / Secondary Parent (5 weeks)
Up to $900 in electricity reimbursements each year
13% superannuation (1% above current legislated employer contributions).
With award-winning training, internal development programs and diverse career pathways SA Power Networks will help empower your career, while you help empower South Australia.
Automatic coverage from SA Power Networks income protection scheme
17.5% leave loading payable on annual leave
A commitment to work-life balance.
As a valued member of SA Power Networks, you will enjoy being part of a collaborative team and relish an environment with a true sense of community. We offer a platform where you can engage, grow and innovate your career within an exciting organisation that values safety and is committed to the success of its people.
Training + DevelopmentPeople also searched
1999
Year of Establishment
Company emerged from the government-owned Electricity Trust of South Australia.
900,000 Homes
Households Served
Powers nearly 900,000 homes and businesses across a vast state network.
51% Cheung Kong, 49% Spark
Ownership Breakdown
Privately owned with 51% held by Cheung Kong Infrastructure and 49% by Spark Infrastructure.
$1M+ Saved
Annual AI Cost Savings
Saves over A$1 million annually through AI-powered inspections of corroded poles.
- Ranks as the fifth-largest electricity distributor in Australia’s National Electricity Market.
- Network spans hundreds of substations, over 600,000 iconic Stobie poles, and tens of thousands of kilometres of power lines, serving both metropolitan hubs and remote rural communities.
- Undertakes large-scale projects such as substation upgrades, rural network reinforcement, integrating rooftop solar, and EV-ready infrastructure.
- Specialises in energy distribution, utility construction, infrastructure maintenance, and pioneering work with renewable integrations.
- Operates Enerven, a commercial arm delivering construction, maintenance, and asset management services across energy and telecommunications sectors.
- Safety is our priority - we are committed to zero harm.
- Customer focused - we work together to deliver for customers.
- Integrity - we act ethically and responsibly.
- Excellence - we strive for continuous improvement and innovation.
- Collaboration - we work as one team to achieve shared goals.
40% reduction
Carbon Emissions Target
Reduction of operational carbon emissions by 40% by 2025.
Net Zero 2050
Emissions Goal
Target to achieve net zero emissions by 2050.
- Investing in renewable energy infrastructure to improve grid sustainability.
- Promoting energy efficiency programs and renewable energy uptake across the community.
- Committed to reducing the environmental impact of network operations and enhancing resource efficiency.
40%
Female Leadership Target
Aim to achieve 40% female representation in leadership roles by 2025.
- Committed to enhancing gender balance at all levels within the organization.
- Initiatives focus on attracting and retaining a diverse workforce, particularly increasing female participation in STEM roles.
