Account Manager (Water Management)

Overview

Drive client retention, deliver water management programs, and expand revenue on existing accounts.

Key Responsibilities

• wmp development
• powerbi analytics
• client retention
• revenue upsell
• project management
• water surveys

Tasks

In delivering the scope of work, the AM will lead the development, facilitation, and reassessment of water management programs on assigned accounts within the region. They will either direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability. As directed by the Director of Account Managers, in support of Enterprise Sales opportunities, the AM will also support enterprise sales. This includes both the retention and satisfaction of existing enterprise accounts as well as new opportunities with prospective enterprises. As an integral part of the Go-to-Market Team, the Account Manager (AM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients. The role includes ensuring high customer retention and satisfaction for existing customers. -Delivering on the scope of work sold -Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers. -Supports facilitation of Water Management Team meetings with responsibilities that promote team member engagement -Position Director of Account Managers, ES, and BDM to drive accelerated profitable top-line sales growth in their respective regions/markets. -Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES. Track client-facing performance metrics and identify opportunities for growth. -Obtaining contract renewals and purchase orders. -Manages project timelines to ensure on-time delivery of WMP deliverables -Increasing Revenue on Existing Client Accounts: -Upsell opportunities within existing accounts, such as phiConstruction, Automated verification through Equipment sales/service, Water Management for Sterile Processing, and Validation (PASL) testing. -Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business. -Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records. -Conducting annual business reviews. -Work closely with the Senior Director of Sales Operations (SDSO) and other support functions (Operations and Marketing) to remain “current” on Phigenics products, processes, and approaches. Leverage product, process, and approach insights in client interactions and new business support. -Collects, assimilates, and analyzes data to generate WMPs -Utilizes internal quality processes to confirm that WMP documentation is defensible -Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations. -Work in concert with the Senior Director of Account Management to ensure all Phigenics water management programs are defensible. -Ensure client satisfaction and retention by delivering the scope of work to the extent that they become “delighted clients” of Phigenics. -Conducts water system surveys for Water Management Program developments of varying size and use -Leading water management teams on development, facilitation, and reassessments.

Requirements

• pasl
• phianalytics
• sales experience
• client lifecycle
• stem degree
• interpersonal skills

What You Bring

This is a Hybrid position, requiring the candidate to live and travel in the Washington, DC, or Baltimore, MD metro area, as well as work remotely from home. -Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.) -Water Management Program Deliverables: -Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management. -Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets. -Keen awareness and understanding of the client life cycle (i.e., when is the best time to introduce new products and services). -Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts. -A minimum of a bachelor’s degree is required (STEM Degree preferred)

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Benefits

This role offers the opportunity to significantly impact our sales operations and contribute to our organization's success. The AM will gain enhanced experience in strategic account planning, account administration, cross-functional collaboration, Water Management Program deliverables, and execution, preparing them for further career advancement within Phigenics. -Free Business Development Managers (BDM) from account administration, allowing their focus on new business development via conversion sales.

About Phigenics

-Founded in 2004 by three industry veterans who broke away to build an independent water safety pioneer. -Specializes in ANSI/ASHRAE Standard 188‑compliant and CMS‑aligned water management programs across facilities. -Known for its patented TimeZero® Legionella testing and phiAnalytics® cloud platform for water data. -Services span potable and utility water safety, HACCP planning, secondary disinfection, and Legionella validation. -Typical clients include hospitals, commercial and institutional buildings, government and military facilities. -Laboratories hold CDC ELITE and EPA‑NELAP certifications, enabling trusted pathogen testing. -Maintains offices and labs in Illinois and Arkansas while showcasing work at national industry conferences.

Sector Specialisms