Director of Clinical Operations

Description

• Ensure compliance with RCW/WAC, DOH, DBHR, HUD, DCYF, Medicaid/Medicare, and funder requirements.
• Maintain strong external relationships with hospitals, community behavioral health agencies, managed care organizations, school districts, and justice partners.
• Support Clinical Managers and SUDPs through supervision, coaching, expectation-setting, skill development, and competency-building.
• Assist with program development, workflow design, care coordination processes, and integrated service expansion.
• Partner closely with the VP of Operations to build aligned clinical systems, strengthen coordination across divisions, and support strategic growth.
• Represent VOA in statewide coalitions, clinical roundtables, and community partnerships.
• Review program performance data and use trends to identify gaps, inform improvements, and advance clinical outcomes.
• Lead quality assurance activities, including chart audits, fidelity reviews, corrective action plans, performance monitoring, and clinical documentation reviews.
• Participate in crisis escalation, incident review, high-risk case discussions, and cross-disciplinary collaboration.
• Contribute to agency-wide strategic planning and continuous quality improvement efforts.
• Develop and maintain agency-wide clinical policies, procedures, workflows, and documentation standards that support high-quality care and sustainable revenue.
• Strengthen coordination of care and service pathways across programs to support an integrated, client-centered experience.
• Support grant implementation, service expansion, and CCBHC-aligned initiatives across the organization.
• Oversee licensure pathways, training plans, Relias learning compliance, and staff development structures.
• Support HR with hiring, onboarding, workforce planning, and retention efforts.
• Serve as a key member of the leadership team and steward of clinical quality, compliance, and integrated care practices across behavioral health, youth, SUDP, respite, housing, and shelter programs.
• Build documentation systems that meet Medicaid, Medicare, and insurance billing standards; reduce denials; and support value-based care initiatives.

Requirements

• Experience with regulatory compliance, audits, QA systems, and corrective action planning.
• Ability to lead through complexity, develop systems, and guide staff in fast-paced environments.
• A Master’s degree in a behavioral health field is preferred; clinical licensure (LICSW, LMHC, LMFT) strongly preferred. Master’s-level clinicians pursuing licensure will be considered.
• Knowledge of trauma-informed care, harm reduction, co-occurring treatment, and evidence-based practices.
• Clinical leadership or program administration experience in behavioral health, integrated care, or community-based services.
• Experience working with adults, youth, and families with complex behavioral health needs.
• Strong understanding of Medicaid/Medicare billing, documentation standards, and clinical workflows.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance