Systems Support Specialist

Description

• Generate monthly and weekly reporting, creating custom reporting as requested.
• Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services.
• Assess/verify the effectiveness and accuracy of new data sources
• Assist with migrations.
• Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI
• Assist with month-end reporting and potential gross rent.
• Management of users, files, and processes for ShareFile application management.
• Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc.
• Assist with special projects
• Assisting in resolving support tickets and holding a backup for support as needed.
• Maintain the property management software & Quickbase system and create custom reporting.
• Maintain, generate, expand reporting in Quickbase system & general back end management upkeep.
• Integration of systems into the Microsoft Flow workflow product, including developing, expanding, and maintaining the trigger system for incorporating employee status change, weekly workbook files, etc.
• Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating, etc.
• Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side.
• Maintain Tableau workbooks weekly.
• Access disparate data sources (Databases, XML, and flat files) and apply internal and external business rules, policies, and data quality measures

Requirements

• Communication – This candidate needs to have the ability to clearly and professionally communicate with teammates and clients.
• Ability to understand and perform all on-site software functions; advanced computer and development skills required.
• Property management software skills preferred; ResMan, Entrata, RealPage.
• Customer Service – this role requires someone focusing on providing extraordinary customer service experiences for internal and external clients.
• Bachelor’s Degree preferred or two years of housing experience or equivalent.
• Forward Thinking – this role requires someone who is analytical and can problem-solve quickly.
• Problem Solving – this role requires someone who excels in troubleshooting and can analyze a problem quickly.
• Reporting & Support – able to assist with report distribution to clients, manage user administration, and assist with system support and compliance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance