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Notting Hill Genesis

Estates Officer

Company logo
Notting Hill Genesis
Notting Hill Genesis is a leading UK housing association providing affordable homes and services.
Manage estate health & safety, maintenance, and compliance for multi‑tenure properties.
2d ago
Junior (1-3 years)
Full Time
Hammersmith, England, United Kingdom
Onsite
Company Size
1,500 Employees
Service Specialisms
Property Development
Design
Construction Services
Project Management
Consulting
Technical Services
Turnkey
Sector Specialisms
Residential
Legal Services
Repairs
Care and Support Services
Complaints
Service Charges
Property Management
Development
Role
What you would be doing
incident response
waste management
health safety
estate maintenance
cleaning operations
policy compliance

By joining Notting Hill Genesis' thriving and enthusiastic Estate Team as an Estates Officers, you will play a key role in ensuring that the high standards of estate management are maintained . No two days are the same and your areas of responsibility will include Health and Safety, maintaining all external and internal communal areas, and contributing towards the compliance requirements of a multi-tenure estate . You’ll be part of a wider team working together to ensure our estates are places residents feel proud to call home.

  • Where necessary, act as a first responder to incidents on the estate and determine appropriate action to resolve issues
  • Ensure waste management strategy is kept as a priority. Remove and record any issues concerning refuse removal, collection and fly tipping.
  • Attend all training and refresher courses.
  • Ensure that you follow and keep up to date with all relevant Notting Hill Genesis and statutory policies and related procedures including health and safety and financial regulations.
  • Report and attend to all Health and Safety tasks in a prompt manner.
  • Work with the wider team to maintain the estate and work fluidly to cover periods of absence.
  • Use on-site equipment to assist with keeping estate clean and well presented.
What you bring
manual handling
working height
crb
health safety
customer facing
fire safety
  • Experience of working to Manual Handling and Working at Height procedures.
  • This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS)
  • Experience of interpreting legal requirements relating to Health and Safety.
  • Proven experience of working in a customer facing, performance managed role.
  • Working knowledge of Fire Safety Strategies and compliance regulations.
Benefits

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations .
  • Life Assurance x 4 annual salary
  • Generous pension scheme
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
  • Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Health cash plan
  • Cycle to work scheme.
  • Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Training + Development
Information not given or found
Interview process
  • submit application online.
  • if successful, invited to interview and assessment.
Visa Sponsorship
Information not given or found
Security clearance
  • basic criminal record check (crb) via disclosure and barring service (dbs) required.
Company
Overview
2018
Year Founded
The company was established through the merger of two prominent housing organizations.
  • Aims to deliver high-quality, affordable homes across London and the South East of England.
  • Specializes in the development, management, and maintenance of residential properties.
  • Works on a wide range of projects, from new build homes to large-scale regeneration schemes.
  • Known for its focus on creating sustainable and community-centered living spaces.
  • Has a strong presence in regeneration, transforming neighborhoods and improving local amenities.
  • Supports tenants with a variety of services, including housing management and community programs.
Culture + Values
  • Reinvesting surplus for purpose – all profit from commercial activities is reinvested into improving existing homes, services, and developing more affordable housing.
  • Self‑sufficiency and entrepreneurial spirit – businesses are empowered to run their own affairs, innovate, and make improvements.
  • Resident‑centric listening – actively and empathetically listening to residents and seeing services from their point of view.
  • Holistic, tenure‑blind estate management – managing estates to meet the needs of all residents and the local community.
Environment + Sustainability
20+ Targets
Sustainability Strategy
Committed to achieving over 20 sustainability goals for homes, green spaces, and business operations by 2030.
500+ Homes
Green Retrofit Program
Retrofitting over 500 homes across London with energy-efficient upgrades to meet EPC C standards.
£250m Bond
Sustainability Borrowing
Issued a £250 million sustainability bond to fund construction of highly energy-efficient homes meeting EPC B standards.
£230m Investment
Building Safety & Decarbonisation
Planned £230 million gross expenditure for building safety rectification and decarbonisation over the next decade.
  • Sustainability is central to mission – improve energy efficiency of homes to lower carbon emissions, energy bills and enhance green spaces.
  • Target EPC C by 2030 – focusing on fabric-first approach to raise all homes to at least EPC C standard.
  • Net zero carbon target by 2050 – plans include EPC C by 2030 followed by pathway to full carbon neutrality by 2050.
Inclusion & Diversity
4.4/5 Rating
Employee Feedback on Glassdoor
Reflects the company's diversity and inclusion efforts as rated by employees on Glassdoor.
72% Would Recommend
Employee Workplace Satisfaction
Indicates high employee satisfaction with the workplace environment, suggesting strong inclusive practices.
  • No further publicly stated DEI strategy or gender breakdown data available from official sources.
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