Associate Sales Consultant

Description

• Demonstrate model home, community/floorplan features and homesites to customers
• On the back end, working with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to lenders appraiser
• Assist with facilitating the weekly communication processes with post-sale customers
• Provide assistance to prepare and present paperwork including real estate related documents to customers purchasing a new Toll Brothers home
• Complete competitive analysis on products, features, neighborhoods, and amenities
• Assist in facilitating mortgage process with TBI Mortgage, which can include:
• Negotiation : develop the ability to effectively explore alternatives, influence and persuade the other party to achieve acceptance and commitment
• Monitor community and model home appearance to achieve White Glove Checklist standards
• Generate Traffic
• Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
• Build and leverage relationships with Real Estate Agents
• Maintains a full-time, 5-day work week
• Partner with the design studio team to meet business objectives and enhance the customer experience
• Coordinate with the marketing team to plan traffic generating activities
• On the front end, ensuring buyer makes application with TBIM and receives commitment letter.
• Conduct regular prospecting and appointment setting activities
• Provide customers an exceptional experience who visit the sales center, building relationships and learning about the customer’s story
• Deliver Tiffany closing gift to homeowner’s new home
• Attend and participate in all sales meetings
• Assist in maintaining online presence with updated information for assigned community such as Tollbrothers.com, MLS, etc.
• Support the Online and Onsite Sales teams to help drive internet lead conversion

Requirements

• Weekend availability is required
• Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
• Learn how to manage the supply of quick delivery home in the community
• Coachable: willingness to be mentored and take on additional responsibilities outside the scope of your job duties
• 1+ years sales and/or customer service experience
• Bachelor’s degree
• Collaboration: ability to work with internal partners (Online Sales and Construction) across multiple departments to serve the customer and generate sales
• Real Estate license is required in some states

Benefits

• Customer Service: gain an understanding of the customer to learn how to create win-win solutions

Training + Development

Interview process

Visa Sponsorship

Security clearance