Account Manager

Description

• Manage a portfolio of client accounts, ensuring repeat business and high levels of client satisfaction
• Develop new business through sourcing leads, pitching to clients, attending events, handling referrals, and supporting marketing initiatives
• Oversee project account management (timeline creation, budget monitoring, order processing, sustainability compliance)
• Prepare client proposals and manage expectations throughout delivery
• Ensure smooth handover to project teams and manage project completion commitments

Requirements

Reporting to the Sales Director, you’ll be instrumental in managing key accounts across the UK, valued up to seven figures, within a diverse, multi-sector portfolio spanning commercial, hospitality, residential and more. This key role within the business gives great responsibility and independence, maintaining pristine customer service with clientele and assisting with new business efforts. This role is perfect for someone confident, precise and who thrives under pressure – solid industry knowledge is key, ideally with experience within hospitality or workplace sectors.

• Flexible, proactive, and able to thrive in a fast-paced, dynamic environment
• IT literate, proficient in Microsoft Office, and comfortable learning bespoke business software
• Previous experience in a similar client-facing or account management role within a product design studio
• Experience working with accounts in hospitality or commercial workplace sectors highly advantageous
• Positive, hands-on attitude and a genuine passion for design and sustainability
• Strong organisational skills, attention to detail, and ability to manage multiple projects simultaneously
• Excellent communication skills, both written and verbal, with confidence liaising with clients and suppliers

Benefits

This is a fantastic opportunity to join a respected leader in sustainable furniture procurement who are in a strong period of growth, contributing to a variety of high-profile projects where you can make a real impact. The company offers a collaborative and social working environment, exposure to exciting clients and innovative projects, development/progression, flexible/hybrid working, enhanced annual leave, and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance