Schneider Electric
Global leader in electrification, automation and digitization for industries, infrastructure and buildings.
3 days ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Sydney, New South Wales, Australia
Hybrid
Company Size
159,002 Employees
Service Specialisms
Sector Specialisms
Description
issue resolution
software troubleshooting
hardware integration
scada support
customer communication
documentation
The team supports customers in the Industrial Automation business across Australia and New Zealand, reporting to the Customer Success division. Based in Macquarie Park, the engineers ensure smooth operations, troubleshoot faults across SCADA verticals such as GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA, and work closely with pre‑sales, sales, quotes and procurement teams to deliver a seamless end‑to‑end experience.
- Resolve complex software issues and propose work‑arounds for customers.
- Document activities and findings promptly in the case management system.
- Create digital self‑help materials and contribute to internal knowledge sharing.
- Collaborate with colleagues across support centres and other departments.
- Manage customer experience through regular, empathetic communication while focusing on technical resolutions.
- Continuously learn and contribute to team and customer success.
- Use Windows tools and commands for software diagnosis and troubleshooting.
- Integrate hardware and software solutions.
- Participate in an initial phone conversation.
- Attend an in‑person panel interview.
Requirements
aveva
scada
windows
networking
engineering
application support
Two Software Technical Support Engineer positions are open for the Pacific Zone ANZ, requiring at least two years of experience in an Application Support function. The role is hybrid, with three days per week in the SMART office at Macquarie Park, and includes additional benefits.
Successful candidates will have two to four years of Application Support experience within an ASX top‑100 company, a tertiary qualification in Engineering or Computer Science, and a solid understanding of software architecture, unit testing and the software development lifecycle. Familiarity with automation hardware communications and setup is also required.
- Preferable experience with AVEVA System Platform, Plant SCADA or GEO SCADA.
- Understand Windows OS, networking concepts and security.
- Demonstrate quick thinking, self‑motivation and proactive action to maintain customer satisfaction.
Benefits
Schneider Electric is recognized as Time’s #1 Most Sustainable Company and promotes a culture built on inclusion, mastery, purpose, action, curiosity and teamwork. Employees enjoy purpose‑driven work, flexible arrangements, and a supportive environment that values learning and impact.
- Flexible work arrangements and global family leave.
- Competitive salary with share program options.
- Career development in a global, future‑focused company.
- Supportive, inclusive team environment.
Training + Development
Interview process
- apply online
- initial phone conversation
- in-person panel interview
Visa Sponsorship
Security clearance
Overview
€38 billion
Annual Revenue
Generated through a blend of hardware, software, and services across electrification, automation, and IoT.
- Evolved from a steel and armaments business into a leading digital energy solutions provider.
- Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC.
- Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data.
- Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management.
- Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling.
- Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.
Culture + Values
- “Strong values, team spirit, and local autonomy within a global framework.”
- Emphasis on management based on strong values, team spirit, and local autonomy.
- Encouragement to go “beyond comfort zones” and understand on-the-ground realities.
Environment + Sustainability
71% Reduction
Emissions Cut
Achieved a 71% reduction in Scopes 1 & 2 emissions between 2017 and 2023, from 699,079 tCO₂e to 202,232 tCO₂e.
800Mt CO₂ Avoided
Customer Savings
Aims to help customers save or avoid 800 million metric tons of CO₂ by 2025 through EcoStruxure solutions.
50% Supplier Reduction
Operational Carbon
Seeks to reduce operational carbon emissions by 50% in top 1,000 suppliers by 2025, with 27% achieved by end-2023.
90% Renewables Target
Electricity by 2025
Committed to 90% renewable electricity by 2025, aiming for 100% by 2030; reported approximately 85% self-reported renewables in 2022.
- Joined RE100: aiming for 90% renewable electricity by 2025, 100% by 2030; reported ~85% self-reported renewables in 2022.
- Committed to a 25% absolute reduction in value-chain emissions by 2030 (from 2021 baseline), alongside a 90% reduction in operations by 2030.
Inclusion & Diversity
50% Women
Leadership Parity
Target to achieve gender parity with 50% women in top leadership roles by a specified year.
X% Exec
Women in Leadership
Percentage of women occupying executive positions in the latest reporting year.
Y% STEM
STEM Representation Target
Target to increase women's representation in STEM roles to Y% by year Z.
- Launched programs to ensure equitable recruitment, career progression, and pay across genders.
- Implemented gender pay equity audits with measurable adjustments made to close identified gaps.