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Account Director, Utility
Hitachi Energy Ireland Limited
Leading and growing the Hitachi Energy relationship with a specific utility account, engaging regionally or globally as needed, and managing the total customer relationship to maximize customer satisfaction and loyalty.
16d ago
$167,400 - $251,000
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
North Carolina, United States
Office Full-Time
Company Size
38,000 Employees
Service Specialisms
Service & Consulting
Install & Commission
Train & Develop
Assess & Secure
Parts & Maintain
Upgrade, Repair & Extend
Service Agreements
Asset & Work Management
Sector Specialisms
Utility
Industry
Transport
Infrastructure
Energy
Renewable Energy
Grid Automation
Digital Systems & Services
Role
What you would be doing
manage resources
account plan development
customer relations
team leadership
strategic sales
problem resolution
- Manage resources to ensure successful enactment of the strategy and operational plan.
- Actively participate in the Account Director community to share ideas, expertise and lessons learned with other Account Directors and teams, to promote cross-Hitachi Energy learning and to identify new solution possibilities.
- Be the window into Hitachi Energy for the customer and mobilize Hitachi Energy through access to both senior Hitachi Energy management and worldwide resources.
- Provide regular reports, briefings and reviews as required using the agreed processes.
- Achieve or go beyond order targets for the account.
- Make it easier to do business with Hitachi Energy.
- Drive growth in assigned account.
- Leverage channels to maintain and improve customer satisfaction and to maximize revenue.
- Develop the relationship between Hitachi Energy and the Strategic Account at all levels both within Hitachi Energy and within the customer. Initiate and maintain C-Level relationships.
- Manage the total customer relationship with Hitachi Energy.
- Serve as a lynchpin within Hitachi Energy for the resolution of major customer issues.
- Engage with the business units to deliver the strategic account value propositions.
- Maximize the consistency of customer experience throughout all contacts with Hitachi Energy.
- Lead the formation of capture teams and the development of Sales X-Ray
- Assure that all transactions and relationships are carried on with high and unquestionable ethics and integrity.
- Maximize the share of customer’s wallet for Hitachi Energy.
- Execute the strategic account process.
- Identify local/specialist sales resources and ensure they are properly trained on the strategy and status of the account.
- Assume a people leadership role and facilitate team selling within a virtual organization.
- Mentor, Develop and grow your direct reports
- Create and maintain internal relationships with key business partners at all levels of the organization.
- Lead the development and implementation of the account plan and coverage plan including: executing an executive relationship strategy, prioritizing the opportunities, identifying a target for each solution element (project) and identifying the key personnel required (account and technical/project).
- Leverage Hitachi Energy’s rich technology to help solve the customer’s business issues in order to achieve competitive advantage and grow their bottom line.
- Consistently deliver solutions that are considered high impact, complex, strategic and high-value by both the customer and Hitachi Energy.
- Develop and maintain detailed knowledge of Hitachi Energy’ strategy, current and emerging solution capabilities and strategic direction for solution capabilities.
- Act as focal point for problem resolution and monitor the Customer Complaint Resolution Process
- Develop and maintain detailed knowledge of the customer’s strategy, past purchasing behavior, organization including decision makers, influencers, sponsors and anti-sponsors.
- Execute and coach using expert understanding of sales processes.
- Direct account solution projects and keep current via project communications / steering committee participation.
- Plan, facilitate and conduct complex negotiations.
- Become a valued, long-term strategic partner with the customer’s senior executives.
- Monitor and maintain an awareness of all key Hitachi Energy/client activities, including the representation of client issues, needs and concerns throughout Hitachi Energy.
- Execute the strategic account process, including the delivery of business unit value propositions.
What you bring
business acumen
experience level
customer experience
team environment
influence others
degree required
- Apply a high level of business acumen, including an understanding of the customer’s business drivers, industry, economic trends, issues and competition.
- 12+ years of experience preferred, including 5 years of selling to investor owned utilities.
- Proven ability to work in a matrixed team environment.
- Must be able to motivate and influence others.
- Bachelor’s degree in a technical (engineering) or business discipline required. MBA preferred.
- Strong business acumen.
- Experience with customers including sales, problem resolution, relationship building.
- Salary range, based on experience and location: $167,400.00 - $251,000.00
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- assure that all transactions and relationships are carried on with high and unquestionable ethics and integrity.
- monitor the customer complaint resolution process
Company
Overview
96% Renewables Integration
Clean Energy Solutions
Ensures that more than 96% of their projects involve renewable energy integration, supporting the transition to cleaner power systems.
99% Uptime
Grid Reliability
Achieves 99% uptime in their energy grid solutions, ensuring consistent and reliable power distribution.
700+ Charging Stations
EV Infrastructure Expansion
Deploys over 700 electric vehicle charging stations globally, driving EV adoption and supporting sustainable transportation.
- Leads in energy management with pioneering technologies.
- Focuses on renewable energy to drive cleaner and efficient power systems.
- Provides solutions across energy generation, transmission, and distribution.
- Operates in sectors including wind, solar, utilities, and transportation infrastructure.
- Innovates in industrial automation with cutting-edge energy optimization systems.
- Involved in electrifying remote regions for improved energy access.
- Employs digital tools for data-driven grid improvements and performance enhancement.
- Harmony (Wa): embracing and respecting the unique qualities of our diverse employees, engaging in open discussions and uniting efforts once consensus is reached
- Sincerity (Makoto): acting with ownership, honesty and integrity; addressing matters sincerely and learning from failures
- Pioneering Spirit (Kaitakusha‑seishin): exploring uncharted territory with innovative approaches and taking on new challenges
- Open collaboration and customer focus: co-creating solutions through global teaming to deliver customer success and societal progress
- Culture of innovation: pushing boundaries, breaking records, evolving to meet today’s challenges with purpose-driven innovation
100% Fossil‑Free Electricity
CO₂ Reduction Achievement
100% fossil-free electricity in own operations reduces CO₂e by over 175,000 metric tons annually compared to 2019 levels.
80% Emissions Reduction
Scope 1+2 Emissions Target
Aim to reduce absolute Scope 1+2 emissions by 80% and Scope 3 emissions intensity by 55% by 2030.
Top 5% EcoVadis Rating
Sustainability Performance
Received EcoVadis gold rating in 2024, placing the company in the top 5% of over 130,000 assessed companies.
1,000Mt Avoided Emissions
Global Climate Contribution
Aim to contribute to avoiding 1,000 million metric tons of emissions through various sustainability initiatives.
- Net‑zero target by 2050 with Science Based Targets initiative (SBTi) validation (Feb 2024)
- Achieve carbon‑neutral own operations by 2030
- CDP climate score: A‑ in 2023
- Accelerate clean energy transition: focus on climate, circular economy (5R principles), biodiversity and ecosystems
- Increase renewable‑enabled GW and improve service lifecycle value creation index annually
45k+ Employees
Global Workforce
The company employs over 45,000 individuals from 150 different nationalities across 60+ countries, showcasing extensive global diversity.
25% Women Target
Workforce Representation
Aiming to have 25% of its employees and managers identify as women by the year 2025, reflecting a commitment to gender diversity.
500+ Colleagues
Leadership Development
Over 500 employees from 28 nationalities across 10 countries have engaged in a leadership development framework to foster inclusive growth.
~9-10 yrs Tenure
Employee Tenure
Employees maintain an average tenure of approximately 9 to 10 years, indicating a stable and experienced workforce.
- Endorsed a global DEI strategy focused on diversity, equity, and inclusion across operations.
- Incorporates leadership pillars ensuring DEI is integrated into hiring, growth, and development strategies.
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