Associate General Manager - Design

Description

As an Associate General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business-critical initiatives - product launches, internal process improvements, category expansion, vendor base, etc.

• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs, etc.
• Developing the ecosystem fora successful Design experience, both for the internal teams and the customers.
• Developing, leading, motivating, and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day-to-day basis.
• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storage, Furniture & Decor) and essential home improvement services for the region.
• Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

Requirements

• Deep understanding of the interior fit-out industry, processes, market trends, etc.
• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue-generating team(s) or selling design products/services through a bunch of designers.
• Have a strong understanding of both the design requisites and customer experience required to maximize business results.
• Strong attention to detail, excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Ability to drive and meet KPIs such as successful and timely design sign-offs, snag-free / error-free designs, sales/category penetration, C-sat - happy customer experience, E-sat - happy team members.
• B.Arch or equivalent degree or comparable degree in Arch/Design. MBA would be an added advantage.
• Strong leadership and people management skills (direct team reporting in past roles a must)
• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance