Analyst, Applications

Description

• Collaborate with technical teams to test and deploy changes or updates to software applications, ensuring that all changes meet quality standards and do not disrupt business operations.
• Provide day-to-day support for software applications used across the organization, including troubleshooting issues, resolving user queries, and escalating technical issues as needed.
• Collaborate with stakeholders to understand user requirements, business processes, and system objectives, translating them into effective system configurations.
• Configure and customize software systems to meet user needs, leveraging advanced features and functionality to optimize performance and usability.
• Proactively identify opportunities to optimize the use of software applications within the organization, recommending process improvements, exploring new features or modules, and staying informed about industry best practices and trends.
• Serve as the primary point of contact and subject matter expert for designated software platforms, acting as a super user and administrator.
• Conduct regular maintenance activities on applications within the defined scope to ensure optimal performance and reliability.
• Act as the technical escalation point for software applications within the organization and respond to user inquiries and requests in a timely manner.

Requirements

• Detail-oriented mindset with a proactive approach to problem-solving and system optimization.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve issues in software applications.
• 3-5 years' Application or IT support experience in a mid-sized organization.
• Proven experience as a Business Systems Administrator, System Analyst, or similar role, with a focus on software configuration and user support.
• Excellent communication skills, with the ability to effectively train and support users of varying technical backgrounds.
• Ability to work collaboratively in a fast-paced environment, managing multiple priorities and stakeholders effectively.
• Strong technical skills with proficiency in administering and configuring software platforms such as ERP, CRM, BI, or collaboration tools.

Benefits

• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package composed of a group benefits plan, GRSP matching, an da discretionary bonus program. In addition, Avenue Living also offers and Employee Referral Program that rewards active employees for successful referrals.
• We are committed to a strong, safe work environment.
• An employee centric culture with paid time off for employer supported volunteerism, a generous awards and recognition program, discounted monthly rent in Avenue Living Communities' properties, and employee and savings program savings through industry partnerships.

Training + Development

Interview process

Visa Sponsorship

Security clearance