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End User Experience Intern
Arbor Homes
IT Intern providing Tier 1 end‑user support and tech troubleshooting.
7d ago
Entry-level
Internship
Indianapolis, IN
Onsite
Company Size
- Employees
Service Specialisms
Construction services
Project Management
Property Development
Design
General Contractor
Sector Specialisms
Residential
Custom Home Building
New Construction Homes
Affordable Homes
Role
What you would be doing
troubleshooting
security patching
ticketing
meeting tech
equipment distribution
process improvement
- Brings ideas to add efficiencies and process improvements to role.
- Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc.
- Security and Update Patching
- Provide an exceptional customer service experience in a positive manner
- Be diligent in creating tickets for walk ups to track volume and types of issues handled.
- Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures.
- Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, Tier 1 technician
- Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request.
- Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technology needs
- Work collaboratively with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention.
- Distributes new and replacement equipment for onboarding and tech refresh for employees
What you bring
microsoft intune
cisco meraki
microsoft 365
high school
laptop imaging
hardware troubleshooting
- Microsoft Intune
- Remote Work is not available – must be located in Indianapolis, IN*
- Predictive Index Training
- High School Diploma
- Remote Control support software
- Laptop Imaging
- Cisco Meraki
- Be a clear and positive communicator at all times
- Wi-Fi, Bluetooth
- 2 years of Collegiate course work (Sophomore/Junior/Senior Grade Level)
- Shadowing and training experiences with knowledgeable professionals
- Multi-Factor Authentication
- Laptops, Dock Units, Monitors, and cabling
- Able to gather information, triage, obtain screenshots, ask questions, and create tickets
- Microsoft 365
- Mobile Phone device set up (iPhone)
- Desktop / Laptop Hardware troubleshooting
- Familiarity with the following technology:
- Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system
- Compensation available
- Flexible schedule for students
- Relocation Assistance is not available*
- Exposure to executive leadership
- Opportunity to work with the largest new home builder in Indianapolis
- Volunteer Opportunities
- Team outings and company sponsored volunteer events
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1994 Founded
Year of establishment
The company was established in 1994, marking the beginning of its mission to make home ownership achievable for Midwest families.
21,000 Homes
Total homes delivered
Since its inception, the company has delivered over 21,000 new homes across Indiana, Kentucky, and Ohio, showcasing its significant impact on the housing market.
6-8 Months
Build timeline
The company is known for its fast build timelines, typically completing projects in just 6-8 months, which is a notable advantage in the construction industry.
- Began with a mission to make home ownership achievable for Midwest families.
- Joined Berkshire Hathaway's Clayton Properties Group and expanded into Kentucky and Ohio through strategic acquisitions.
- Offers a series like budget-conscious, luxury-tier, ranch, and low-maintenance homes.
- Typical projects include multi-story and ranch homes in communities such as Columbus, Cincinnati, Louisville, and Indianapolis metros.
- Specializes in residential construction with series tailored to first-time buyers, move-up families, and low-maintenance lifestyles.
- Known for in-house design portals and included features often considered extra with other builders.
- Provides financing support, homeowner portals, and warranty-backed quality control throughout construction.
- Operates a higher-end Silverthorne line and Destination series offering HOA-maintained homes with single-level layouts.
4 Years
Consecutive Top Workplace
Recognized as a Top Workplace in Indiana for four consecutive years, showcasing commitment to employee satisfaction and workplace excellence.
$100,000+
In donations to local food banks
Donated over $100,000 to support communities during COVID-19 by aiding local food banks.
- Our company culture is centered on family, community, and opportunity.
25% Energy Efficiency
Average Homes vs. New Builds
Average homes achieve superior energy efficiency compared to standard new construction methods.
30% Recycled Content
Owens Corning Insulation
Utilizes Owens Corning EcoTouch insulation containing significant post-consumer recycled material.
- Stick-frame construction with advanced air sealing and multiple energy-efficiency inspections
- Install Puron HVAC systems with non-ozone-depleting refrigerant and digital thermostats
- Include efficient water and lighting systems: Moen flow-optimized faucets and compact fluorescent lighting
- No publicly available information on DEI strategy or gender statistics
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