HVAC Service Manager

Description

• Meet or exceed timelines as defined by the service agreement start-up flow chart.
• Monitor and improve field productivity, motivating teams to achieve high output and morale.
• Ensure performance of 100% of customer commitments on all assigned service agreements and demand service work.
• Implement quality assurance programs for service delivery.
• Expedite job closeout and billing to maximize cash flow.
• Train and develop team members to improve technical and customer service skills.
• Identify and communicate sales opportunities, promoting upgrades and new business.
• Manage assigned service agreements, demand service and facility service agreements.
• Develop, communicate, and monitor service and preventive project schedules to ensure timely completion.
• Ensure assigned jobs are completed at estimated gross profit.
• Provide design assistance when needed.
• Take appropriate personnel actions including hiring, promotions, and disciplinary measures.
• Keep no-charge time for assigned manpower unit at 1% of revenue or less.
• Expedite schedules and proactively resolve delays.
• Achieve gross profit targets for each service category assigned:
• Coordinate with vendors, suppliers, and internal teams for material, equipment, and subcontractor needs.
• Support service sales in generating and pursuing qualified sales leads.
• Ensure compliance with applicable codes, standards, and permits.
• Control labor, material, tool, and other expenses for optimal cost-benefit.
• Support the sales team with technical expertise and assistance in salvaging at-risk accounts.
• Address and resolve customer complaints promptly to preserve long-term relationships.
• Maintain customer dissatisfaction-related cancellation rate at zero.
• Allocate labor, tools, materials, and schedules to maximize preventive maintenance and installation efficiency.
• Maintain accurate and timely documentation of field performance, material usage, and customer relations.
• Lead, delegate, and audit performance of subordinates.

Requirements

• Strong grasp of mechanical systems operation.
• Minimum of five (5) years of related experience.
• Strong reasoning skills to solve operational skills.
• Strong written and verbal communication skills with proper grammar and vocabulary.
• Strong organizational skills with attention to detail.
• High school diploma or equivalent.
• Comprehensive understanding of HVAC systems, codes, and industry standards.
• Proficiency in Microsoft Office and applicable ERP systems.
• Basic math skills for estimating and cost control.
• Proficiency in office procedures, recordkeeping, and computer applications.
• Excellent communication and public relations abilities.
• Ability to motivate, lead, and support teams.

Benefits

• Opportunities for professional development and certification assistance.
• Paid time off and holiday pay.
• Health, dental, and vision insurance.
• Competitive salary based on experience.

Training + Development

Interview process

Visa Sponsorship

Security clearance