Linaker
Provides integrated facilities management services to clients across various sectors.
22 hours ago
Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
St Helens, England, United Kingdom
Field
Company Size
250 Employees
Service Specialisms
Sector Specialisms
Description
client contact
schedule coordination
cafm reporting
kpi compliance
relationship management
night shift
The Client Response Team Operator role is a night‑shift position responsible for being the first point of contact for both reactive and proactive repair requests from diverse clients nationwide. The role involves coordinating maintenance activities, managing relationships and ensuring service standards are met.
The role works 12‑hour night shifts from 19:00 to 07:00 on a 4‑days‑on/4‑days‑off roster, covering weekends and bank holidays.
- Serve as the first point of contact for clients to discuss property maintenance issues.
- Schedule and coordinate engineers or contractors via the in‑house system to resolve reported problems.
- Generate daily reports using the CAFM system.
- Ensure work orders comply with contractual KPIs, SLAs and other performance metrics.
- Build and maintain strong internal and external relationships.
- Follow up with customers to identify improvement opportunities.
- Uphold the company’s reputation by representing Linaker positively and performing any reasonable duties required.
- Meet deadlines and multitask effectively.
Requirements
microsoft office
helpdesk
sla compliance
problem solving
customer service
relationship management
- Demonstrate solid written and numerical abilities and proficiency with Microsoft Office.
- Exhibit exceptional customer interaction, quick thinking and confident communication.
- Possess experience in a fast‑paced helpdesk environment (preferred).
- Understand SLA/KPI compliance and quote turnaround for service providers (nice to have).
- Have a basic understanding of general engineering practices (optional).
- Solve problems calmly under pressure and show empathy when addressing challenges.
- Maintain strong relationship‑management skills with both internal and external stakeholders.
Benefits
Linaker offers a competitive starting salary with annual reviews, 33 days of holiday (including bank holidays), modern offices with complimentary tea and coffee, free parking, public‑transport access, comprehensive training, regular team socials and a summer conference, as well as health, life and medical insurance after a qualifying period.
- Competitive starting salary with annual pay reviews.
- 33 days of holiday inclusive of bank holidays.
- Modern office environment with unlimited tea and coffee.
- Free parking and easy access to public transport.
- Full training provided by a supportive team.
- Regular team socials and an annual Linaker Fest summer conference.
- Health, life and medical insurance available after a qualifying period.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2000s Founded
Year Established
This highlights the company's origin and long-standing presence in the facilities management industry.
- With a focus on both public and private sector clients, offers tailored services to meet diverse operational needs.
- Specializes in maintaining and managing facilities, from office buildings to large industrial sites.
- Expertise spans various sectors, including residential, commercial, industrial, and government properties.
- Prides itself on delivering cost-effective solutions while maintaining the highest standards of service.
- Proven track record of successfully managing large-scale, complex projects across multiple industries.
- Clients range from small businesses to major global corporations, with a strong emphasis on long-term partnerships.
Culture + Values
- Valuing quality and exceptional customer service.
- Committed to continuous improvement.
- Fostering a collaborative and supportive team environment.
- Maintaining accountability and transparency.
- Being respectful and inclusive of diverse skills and experiences.
Environment + Sustainability
2050 Target
Net Zero Commitment
Aiming to achieve carbon neutrality by 2050 through various initiatives.
- Implementation of energy-efficient solutions in operations
- Regular monitoring and reporting of energy consumption
- Focus on reducing carbon emissions across all business activities
Inclusion & Diversity
- Gender-balanced leadership team
- Strong commitment to creating an inclusive workplace
- Support for diverse talent acquisition and career development