Service Coordinator at Fujitec Elevator (Us & Canada) in Houston, TX | Kablio

Role

Description

parts ordering

service dispatch

ticket creation

vehicle tracking

payroll processing

safety program

Order PPE supplies, mobile phones, and service uniforms.
Conduct research, compile and generate reports.
Open and route incoming mail and packages. Prepare outgoing mail and packages.
Maintain contact with customers, outside vendors and corporate headquarters.
Maintain filing systems to include electronic filing as assigned.
Ensure proper payroll processing in Vision and transmittal in ADP for union employees. Manage and record holiday hours, PTO hours taken and PTO payouts.
Parts ordering and returns for service, which includes searching for parts, contacting vendors for price quotes, tracking orders that have been processed, and communicating the information to the mechanic and Service Ops Manager.
Answer and transfer phone calls, screening and taking messages when necessary.
Serve as backup for other administrative duties as needed.
Track violations, inspections and reports. Notifying customers of past due inspections and service sales when necessary.
Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll.
Maintain records of company vehicles and drivers, auto claim reports, fuel cards, and toll passes. Monitor Geotab tracking system to locate service mechanics when needed.
Dispatch/coordinate service calls to technicians prioritizing them based on urgency and importance.
Follow the corporate process for injury and liability claims reporting and yearly OSHA reports. Maintain claim files, compile data regarding claims, and work with Corporate Safety department.
Create service tickets in system by logging all significant information regarding the customer request for service. Create preventative maintenance tickets in system each month.
Update on-call schedule and notify answering service and mechanics of changes when needed. Update service routes in system as needed.
Planning and Organizing
Manage branch field safety program (Icculus) including set up of new hires and coordinate monthly safety meetings.

Requirements

technical knowledge

high school

3 years

desk work

15lb lift

Technical Professional Knowledge
Prolonged periods sitting at a desk and working on a computer.
Education: High School Diploma or equivalent
Must be able to lift up to 15 pounds at times.
Experience: Minimum 3 years in related

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship; the company does not sponsor employment visas.

Security clearance

Information not given or found

Company

Overview

$1.5B Annual Revenue

Top Five Elevator Company

Globally recognized as one of the top five elevator companies, generating approximately $1.5 billion in revenue annually.

12,000 Units

Managed Systems

Maintains around 12,000 elevator units in North America, ensuring reliable service and quick response times.

2 Callbacks/Year

Service Reliability

Features a low callback rate of under two callbacks per unit annually, showcasing exceptional service reliability.

Born in Japan in 1948 and expanding globally over decades, it became North America’s regional branch from the late 1970s.
Operates across the US and Canada with sales, installation, service and modernization of elevators, escalators and moving walkways.
Manufactures most critical components—including controllers and machines—across 11 facilities worldwide, including in Ohio.
Offers new construction installations, system modernizations, destination dispatch systems and capital improvement work.
Innovated world‑first elevator systems including micro‑computer controls (1978), AI‑based group management (1995), double‑deck FLEX‑DD and air‑purifying IONFUL systems.
Maintains around 12,000 units in North America, managing about 65 units per route mechanic for fast response.

Culture + Values

Respecting people, technologies and products, we collaborate with people from nations around the world to develop beautiful and functional cities that meet the needs of a new age.
Operating under the Japanese business principle of 'Sanpo Yoshi' – transactions that benefit the seller, the buyer and society at large.
Pursuit of safety and security, human resources development, technology transfer, social contribution and environmental activities guided by our Management Philosophy.

Environment + Sustainability

46% Emission Reduction

Target by 2030

Committed to reducing Scope 1 and 2 greenhouse gas emissions by 46% compared to the 2019 base year.

10.8% CO₂ Reduction

2023 Achievement

In Fiscal 2023, Scope 1 and 2 CO₂ emissions decreased by 10.8% compared to the 2019 baseline.

29.5% Sales Intensity

2023 Improvement

Sales-volume intensity dropped by 29.5% to 10.3 tons per 100 million yen in Fiscal 2023.

Committed to contributing to a decarbonized society; reducing power consumption of our products in line with ISO 14001-based environmental policy.
Adoption of a TCFD‑compliant environmental strategy with Sustainability Committee overseeing climate risk and aligning with management plans.
Committed to UN Global Compact since 2021, endorsing principles on human rights, labour, environment and anti‑corruption.

Inclusion & Diversity

is a UN Global Compact signatory endorsing its principles including elimination of discrimination in employment.
No specific DEI targets or gender‑related statistics publicly disclosed for US & Canada operations.

Articles

Careers at Fujitec America

Fujitec America Projects

Fujitec America Services

Role

Description

parts ordering

service dispatch

ticket creation

vehicle tracking

payroll processing

safety program

Order PPE supplies, mobile phones, and service uniforms.
Conduct research, compile and generate reports.
Open and route incoming mail and packages. Prepare outgoing mail and packages.
Maintain contact with customers, outside vendors and corporate headquarters.
Maintain filing systems to include electronic filing as assigned.
Ensure proper payroll processing in Vision and transmittal in ADP for union employees. Manage and record holiday hours, PTO hours taken and PTO payouts.
Parts ordering and returns for service, which includes searching for parts, contacting vendors for price quotes, tracking orders that have been processed, and communicating the information to the mechanic and Service Ops Manager.
Answer and transfer phone calls, screening and taking messages when necessary.
Serve as backup for other administrative duties as needed.
Track violations, inspections and reports. Notifying customers of past due inspections and service sales when necessary.
Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll.
Maintain records of company vehicles and drivers, auto claim reports, fuel cards, and toll passes. Monitor Geotab tracking system to locate service mechanics when needed.
Dispatch/coordinate service calls to technicians prioritizing them based on urgency and importance.
Follow the corporate process for injury and liability claims reporting and yearly OSHA reports. Maintain claim files, compile data regarding claims, and work with Corporate Safety department.
Create service tickets in system by logging all significant information regarding the customer request for service. Create preventative maintenance tickets in system each month.
Update on-call schedule and notify answering service and mechanics of changes when needed. Update service routes in system as needed.
Planning and Organizing
Manage branch field safety program (Icculus) including set up of new hires and coordinate monthly safety meetings.

Requirements

technical knowledge

high school

3 years

desk work

15lb lift

Technical Professional Knowledge
Prolonged periods sitting at a desk and working on a computer.
Education: High School Diploma or equivalent
Must be able to lift up to 15 pounds at times.
Experience: Minimum 3 years in related

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship; the company does not sponsor employment visas.

Security clearance

Information not given or found

Company

Overview

$1.5B Annual Revenue

Top Five Elevator Company

Globally recognized as one of the top five elevator companies, generating approximately $1.5 billion in revenue annually.

12,000 Units

Managed Systems

Maintains around 12,000 elevator units in North America, ensuring reliable service and quick response times.

2 Callbacks/Year

Service Reliability

Features a low callback rate of under two callbacks per unit annually, showcasing exceptional service reliability.

Born in Japan in 1948 and expanding globally over decades, it became North America’s regional branch from the late 1970s.
Operates across the US and Canada with sales, installation, service and modernization of elevators, escalators and moving walkways.
Manufactures most critical components—including controllers and machines—across 11 facilities worldwide, including in Ohio.
Offers new construction installations, system modernizations, destination dispatch systems and capital improvement work.
Innovated world‑first elevator systems including micro‑computer controls (1978), AI‑based group management (1995), double‑deck FLEX‑DD and air‑purifying IONFUL systems.
Maintains around 12,000 units in North America, managing about 65 units per route mechanic for fast response.

Culture + Values

Respecting people, technologies and products, we collaborate with people from nations around the world to develop beautiful and functional cities that meet the needs of a new age.
Operating under the Japanese business principle of 'Sanpo Yoshi' – transactions that benefit the seller, the buyer and society at large.
Pursuit of safety and security, human resources development, technology transfer, social contribution and environmental activities guided by our Management Philosophy.

Environment + Sustainability

46% Emission Reduction

Target by 2030

Committed to reducing Scope 1 and 2 greenhouse gas emissions by 46% compared to the 2019 base year.

10.8% CO₂ Reduction

2023 Achievement

In Fiscal 2023, Scope 1 and 2 CO₂ emissions decreased by 10.8% compared to the 2019 baseline.

29.5% Sales Intensity

2023 Improvement

Sales-volume intensity dropped by 29.5% to 10.3 tons per 100 million yen in Fiscal 2023.

Committed to contributing to a decarbonized society; reducing power consumption of our products in line with ISO 14001-based environmental policy.
Adoption of a TCFD‑compliant environmental strategy with Sustainability Committee overseeing climate risk and aligning with management plans.
Committed to UN Global Compact since 2021, endorsing principles on human rights, labour, environment and anti‑corruption.

Inclusion & Diversity

is a UN Global Compact signatory endorsing its principles including elimination of discrimination in employment.
No specific DEI targets or gender‑related statistics publicly disclosed for US & Canada operations.

Articles

Careers at Fujitec America

Fujitec America Projects

Fujitec America Services