CUSTOMER CARE

Description

Reporting to the Customer Care Manager, the representative acts as the first point of contact for current and prospective customers, handling inbound and outbound calls, scheduling sales appointments, and managing customer relationships to drive lead conversion, satisfaction, and revenue growth.

• Handle inbound and outbound customer calls professionally and efficiently
• Provide accurate information and exceptional customer support
• Build rapport and maintain positive customer relationships
• Schedule, confirm, reschedule, and save sales appointments
• Maximize sales team efficiency through strategic scheduling
• Meet or exceed lead conversion and appointment-setting goals
• Maintain accurate customer records, notes, and data entry in company systems
• Complete paperwork and documentation accurately and on time
• Provide administrative support to internal teams as needed
• Represent company values in every customer interaction

Requirements

• High school diploma or GED preferred
• 1+ year of customer service, call center, or scheduling experience preferred
• Strong verbal and written communication skills
• Comfortable using computers, CRM systems, and scheduling software
• Ability to multitask, problem-solve, and remain customer-focused
• Reliable, empathetic, and team-oriented
• Bilingual (Spanish/English) a plus, not required
• Participation in team meetings and training sessions required

Benefits

Compensation ranges from $15 to $17 per hour plus performance bonuses, and includes medical, dental, and vision insurance, a 401(k) plan, earned time off, an employee assistance program, a $500 referral incentive, and growth opportunities within a stable, success-driven company.

• Monday–Friday, 8:00 AM–5:00 PM (or rotating 8:00 AM–6:00 PM weekday)
• One Saturday per month, 9:00 AM–1:00 PM
• $15–$17/hour plus performance-based bonus opportunities
• Medical, dental, vision insurance
• 401(k) plan
• Earned Time Off (ETO)
• Employee Assistance Program (EAP)
• $500 employee referral program
• Growth opportunities within a stable, success-driven company

Training + Development

Interview process

Visa Sponsorship

Security clearance