General Manager

Description

• Works with the team to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.
• Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.
• Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity.
• Decisions made with an in-depth understanding and interpretation of procedures, company policies, and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impacts to co-workers, supervisor, department and/or line of business.
• Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
• Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment.
• Provides formal supervision to associates. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.
• Oversee all aspects of the resident experience—including communication, relocations, leasing, events, service requests, and community upkeep—ensuring a seamless, high-quality experience from tour to move-out.
• Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.
• Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company’s expectations, maintaining and enhancing the portfolio’s online reputation.
• Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle.
• Support new initiatives and project rollouts in partnership with cross-functional teams, including Sourcing and Procurement, Facilities, and Construction Execution, to ensure successful implementation and operational alignment.
• Oversee and supports Community Relations Manager and team during collection process, ensuring delinquency is maintained within company targets.
• Ensure compliance with Fair Housing, Landlord-Tenant regulations, OSHA, and company policies.
• Partner with Maintenance Supervisors and Operations Coordinators to ensure Essex standards are upheld through oversight of purchase order compliance, work orders, unit turns, curb appeal, vendor and inventory management, asset project management, and the resident move-in experience are within the company expectations.

Requirements

• This is a full-time, on-site position. Must be able to work weekends or after hours on rare occasions if there is a business need or emergency. The General Manager will work primarily from their assigned HUB or portfolio offices and will regularly visit and inspect communities.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• This role requires the ability to travel between local collection properties, sometimes to multiple properties within a day. Additional travel may also be required for trainings, conventions, court, meetings, or other locations as the job requires.
• 5+ years of community management experience with 2+ years of supervisory experience.
• Demonstrate the ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.
• Ability to respond effectively to sensitive issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups. Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
• Work is primarily conducted in an office setting and onsite with physical inspections of turns and asset quality that require a moderate amount of walking, standing and stair use. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Excellent verbal and written communication and customer service skills. Ability to create, compose, and edit written material.
• High school diploma or GED equivalent is required or a bachelor’s degree (BA/BS) from 4-year college or university is preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance