Engineering Technical Writer

Create and Maintain Documentation

Organize and Manage Documentation Systems

Support Process Mapping and Quality Control

The Engineering Department, Operations Division – Engineering Records and Document Management Unit is responsible for all aspects of departmental document processing, publishing, and management. It ensures engineering document integrity, standardization, and compliance through recordkeeping protocols, industry best practices, and integration of emerging technologies.

• Coordinate the deployment of documents and guides in SharePoint with appropriate metadata, version control, and access permissions.
• Create, revise, and format technical documentation, including SOPs, maintenance manuals, policy manuals, process documents, training guides, and onboarding materials.
• Collect, research, and review existing internal and external facing Agency, Department and Divisional documentation and established processes related to the Engineering ones, to ensure alignment with Engineering documentation.
• Collaborate with stakeholders and project teams to align document content with evolving procedures, systems, and automated workflows.
• Maintain documentation libraries in SharePoint, including basic permission structuring and navigation setup.
• Manage the document lifecycle, registering version control, tracking, ownership, and conducting periodic reviews.
• Conduct meetings with engineers, project managers, content owners and other stakeholders to identify needs for updating and improving documentation. Propose actions to ensure documentation is clear, consistent, and accessible.
• Apply metadata standards and controlled vocabularies to improve document organization and searchability across platforms.
• Ensure documentation, forms, and templates accurately reflect current workflows and tools; identify outdated content and coordinate updates with relevant stakeholders.
• Implementation support, including but not limited to: Assist in creating rollout communication related to development/ completion of the completed documentation material to the Engineering Department Staff, Agency stakeholders, and the Consultant community.
• Research on best and current industry practices to maintain the Engineering knowledge hub content accurate, current, and well-organized.
• Produce and edit documentation to ensure it is aligned with established naming conventions, filing systems, and taxonomy frameworks.
• Document business process descriptions, business analysis, including but not limited to

• Proficient in Microsoft Office 365 tools, including Word, PowerPoint, Excel, and Visio.
• Experience with Adobe tools for managing PDFs, and creating documentation (Adobe Reader, editor, InDesign)
• Strong analytical and organizational skills, with the ability to structure complex information clearly.
• Must possess a bachelor’s degree from an accredited college.
• Experience using process mapping or diagramming tools such as Visio, Lucidchart, Miro or similar.
• Self-motivated, quick learner with the ability to prioritize multiple tasks and meet deadlines.
• Experience with structured content development and template management.
• Proven experience in technical writing within engineering, construction, or infrastructure environments.
• Proven experience with document management platforms such as SharePoint or OpenText, including basic file structure, metadata tagging, and permission management.
• Experience working with large public agencies or utilities is a plus.
• Excellent oral, written, and interpersonal communication skills.
• Strong understanding of document lifecycle practices, version control, and naming conventions
• Experience using Enterprise Content Management systems at an administrator or advanced user level (e.g., configuring metadata fields or managing large libraries).
• Proficiency in screen capture and video editing tools such as Loom, Snagit, or other modern alternatives.

✔️ Salary Range: 90K - 150K