Contact Centre Team Manager

Sse Plc

Lead a contact centre team to achieve first call resolution and deliver exceptional customer service.

6 days ago ago

£43,704 - £51,484

Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)

Full Time

Cardiff, Wales, United Kingdom

Hybrid

Company Size

22,000 Employees

Service Specialisms

Renewable energy development

Wind farm construction

Hydroelectric generation

Thermal power generation

Carbon capture

Hydrogen solutions

Energy trading

Electricity distribution

Sector Specialisms

Onshore Wind

Offshore Wind

Hydro Power

Flexible Thermal Generation

Solar

Battery Technologies

Electricity Transmission

Electricity Distribution

Role

Description

team leadership

first call

performance metrics

continuous improvement

escalation handling

customer experience

Requirements

communication

problem solving

team management

collaboration

leadership

motivation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

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Company

Overview

Culture + Values

Environment + Sustainability

Net Zero 2050

Carbon Neutrality Target

Commitment to achieving net zero emissions by the year 2050.

60% Reduction by 2030

Carbon Intensity Goal

Aims to reduce carbon intensity by 60% from 2020 levels by 2030.

£2Billion Invested

Green Energy Investment

Over £2 billion has been invested in green energy solutions.

Inclusion & Diversity

40% Target

Female Leadership Representation

Committed to achieving 40% female representation in senior leadership roles by 2030.

Female Apprentices

Apprenticeship Programs

Initiatives to increase female representation through targeted apprenticeship programs in energy sectors.

Articles

Our businesses

Energy solutions

SSE plc Wikipedia

SSE Renewables Wikipedia