Assistant Manager-Field Service Center

Description

• Manage the daily operations of one or more field service teams including the safe execution of the work program, scheduling, payroll reporting, hiring, employee feedback, coaching and development of team members.
• Develop new service initiatives that will support the long-term business objectives of the department.
• Assure compliance with all OSHA, S&C & NEC safety rules and regulations to reflect Canadian Standards.
• Coordinate reporting and information requirements for within Field Services and for facilitating information flow between Field Service employees and other departments or customers.
• Ensure field personnel are qualified, prepared and understand scope of work for each work assignment.
• Establish team member annual performance goals and conduct performance check-ins with team members.
• Develop technical core competencies for Field Service employees.
• Build customer relationships and resolve customer’s equipment issues.
• Support Senior Manager with documentation and feedback related to, promotions, corrective action and terminations.
• Ensure adherence to standard work practices and continue development of Standard Work Practices.
• Perform hands-on field services work activities.

Requirements

• Must be able to handle multiple projects simultaneously.
• Demonstrated good technical, analytical and problem-solving skills.
• Ability to travel (based on departmental requirements)
• Ability to quickly prioritize tasks and take action.
• Minimum of 3 -5 years industry field experience.
• Demonstrated high regard and equality for people.
• Strong conflict resolution, negotiation and problem-solving skills.
• Demonstrated ability to maintain effective working relationships, function as a team leader and must be able to train other members of the team.
• Must have excellent presentation, verbal and written communication skills.
• Bachelors degree or Associate Degree in Engineering or a related field, or equivalent experience.
• Proficiency in Microsoft Word and Excel.

Benefits

• Seniority recognition
• Education reimbursement
• Summer hours program
• A safe and fun working environment where we celebrate our milestones.
• 100% employer-paid health and wellness benefits, including:
• Life, AD&D, and disability insurance, with optional enhancement
• Three weeks of paid vacation, plus paid holiday shutdown
• Competitive compensation and performance-based bonus
• Access to Spark LMS for continuous learning and development
• Generous employer-matched retirement savings plan
• Health Care Spending Account (HCSA) & Personal Spending Account (PSA)
• Medical, dental, vision, and prescription coverage

Training + Development

Interview process

Visa Sponsorship

Security clearance