Sales Supervisor

Description

• Effectively assist in the management of account managers and sales executives to maintain the existing account base through effective long-term relationship development and ongoing customer support.
• Build relationships and increase company visibility through participation in Company-sponsored activities, trade shows and other similar activities where applicable
• Assist in new business development by identifying and building strategies for targeting both new customers and sales opportunities within current accounts.
• Work with functional leadership to create and execute strategies to continually develop team member knowledge and skill set competencies for all departmental processes and technology and tools, therefore maximizing departmental efficiency, accuracy and throughput. Work with departmental leadership to develop and implement performance metrics and manage to those standards
• Proactively communicate with primary strategic account customers. Schedule and complete customer business reviews for account development and sales growth quarterly or as needed
• Work cross-functionally across the organization to ensure on-time delivery at levels that meet or exceed customer expectations
• Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support (lead by example)
• Conduct weekly team meetings to share information important to the success of the department and the company; identify and publish action items with owners and ensure timely resolution
• Oversee the daily order entry process to ensure timely and accurate entry into Prelude ERP. Promote a “team support” environment and re-distribute or re-prioritize workload as necessary, taking into consideration corporate strategic priorities
• Develop and maintain a thorough knowledge of the Company’s available products, pricing structures, and additional services as appropriate to assigned existing and new customers. Exhibit competency in ERP navigation, order entry and quotation processes and provide any backup as needed
• Participate in regularly scheduled divisional meetings with Sales manager to review customer retention and relationship activities, progress versus goals and status of key customer relationships

Requirements

• Bachelor’s Degree in Business, Marketing, Sales, or related field and/or 3+ years of management experience in Sales, Operations or customer-facing role.
• Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM, ERP), valid driver’s license
• Ideal candidate must possess a minimum of 3-year experience in a customer-facing role identifying and addressing customer needs
• Problem solving and critical thinking, cross-functional collaboration, excellent verbal & written communication skills, team building and coaching skills, time and resource management skills, and organizational skills

Benefits

• Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.
• Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
• Collaborative Spirit: Be part of a supportive and dynamic team environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance