Effectively assist in the management of account managers and sales executives to maintain the existing account base through effective long-term relationship development and ongoing customer support.
Build relationships and increase company visibility through participation in Company-sponsored activities, trade shows and other similar activities where applicable
Assist in new business development by identifying and building strategies for targeting both new customers and sales opportunities within current accounts.
Work with functional leadership to create and execute strategies to continually develop team member knowledge and skill set competencies for all departmental processes and technology and tools, therefore maximizing departmental efficiency, accuracy and throughput. Work with departmental leadership to develop and implement performance metrics and manage to those standards
Proactively communicate with primary strategic account customers. Schedule and complete customer business reviews for account development and sales growth quarterly or as needed
Work cross-functionally across the organization to ensure on-time delivery at levels that meet or exceed customer expectations
Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support (lead by example)
Conduct weekly team meetings to share information important to the success of the department and the company; identify and publish action items with owners and ensure timely resolution
Oversee the daily order entry process to ensure timely and accurate entry into Prelude ERP. Promote a “team support” environment and re-distribute or re-prioritize workload as necessary, taking into consideration corporate strategic priorities
Develop and maintain a thorough knowledge of the Company’s available products, pricing structures, and additional services as appropriate to assigned existing and new customers. Exhibit competency in ERP navigation, order entry and quotation processes and provide any backup as needed
Participate in regularly scheduled divisional meetings with Sales manager to review customer retention and relationship activities, progress versus goals and status of key customer relationships
Requirements
bachelor's
excel
crm
erp
customer-facing
problem solving
Bachelor’s Degree in Business, Marketing, Sales, or related field and/or 3+ years of management experience in Sales, Operations or customer-facing role.
Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM, ERP), valid driver’s license
Ideal candidate must possess a minimum of 3-year experience in a customer-facing role identifying and addressing customer needs
Problem solving and critical thinking, cross-functional collaboration, excellent verbal & written communication skills, team building and coaching skills, time and resource management skills, and organizational skills
Benefits
Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.
Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
Collaborative Spirit: Be part of a supportive and dynamic team environment.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1918
Founding Year
The company has built a century-long legacy serving foodservice operations nationwide.
450K sq ft
Warehouse Space
Delivers across the U.S. and beyond with 450,000+ square feet of warehouse space.
12K Items
Product Range
Distributes over 12,000 items via a fleet of private trucks and maintains rapid delivery in key East Coast markets.
$700M Revenue
Annual Revenue
Ranked among the top five U.S. dealers, generating around $700 million in annual revenue.
A family-owned business with a century-long legacy in serving foodservice operations nationwide.
Headquartered in Elverson, PA, with 9 offices, facilitating nationwide and international delivery.
Completes contract design-and-build projects for commercial kitchens across all 50 states and five foreign countries.
Serves sectors including hospitals, schools, hotels, corporate dining, government agencies, and supermarkets.
Maintains a collaborative culture where teams share market knowledge weekly to refine service and execution.
Balances wholesale scale with a personalized, hands-on approach through market-specific teams.
Culture + Values
Customer Focused
Integrity
Innovation
Collaboration
Quality
Continuous Improvement
Environment + Sustainability
Net Zero by 2050
Emissions Target
Aims to eliminate operational emissions as part of a comprehensive climate action plan.
implemented energy-saving initiatives in its operations
committed to reducing waste through recycling programs
focused on promoting sustainability through product offerings and services
Inclusion & Diversity
Has established a diversity-focused recruitment strategy.
Focuses on increasing women in leadership roles.
Continually strives for a more inclusive workplace through training and development programs.