Administrator

Description

• Sending out low level arrears letters/money advice letters to customers.
• Housing Benefit (HB) administration - providing proof of rent and applying for arrears direct payments when requested.
• Updating systems used by the team to ensure information is accurate & up-to-date
• Raising quarterly invoices for commercial properties and managing mail merges for the team.
• Assisting with the annual rent increase process as required, including notifying local authorities & the DWP of new charges.
• Managing incoming communications (post and emails) on a daily basis and responding directly or distributing amongst the team.
• Administering the team court calendar so that appointments are listed and accepted by colleagues and lock changes are booked to ensure hearings/evictions are not missed.
• UC administration – providing rent verification for UC claims to the DWP and applying for APAs when required.
• Raising purchase orders through Oracle when requested.

Requirements

• Excellent working knowledge of IT systems and Microsoft Office including mail merges
• Strong administration skills, with the ability to work accurately and with attention to detail
• Proven ability to communicate with people at all levels
• Good knowledge of Housing Benefit, Universal Credit and other welfare benefits
• Strong numerical skills
• Good knowledge of the legal framework relating to arrears and debt recovery
• Proven ability to effectively manage time and workloads

Benefits

• Hybrid Working - Dependent on job role and department
• Access to extensive learning and training opportunities with Wisebox platform
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Option to buy or sell up to 5 days annual leave per year
• Cycle2work scheme
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Enhanced pension with matched contributions of up to 9%
• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Life assurance cover 3 x your salary
• Supported family friendly approach with extended parental leave
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off

Training + Development

Interview process

Visa Sponsorship

Security clearance