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Client Support Manager
Goodleap
Managing client support for sustainable solution installers, with a focus on improving customer experience and fraud detection.
16d ago
$24
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Roseville, CA
Hybrid
Company Size
600 Employees
Service Specialisms
Solar panels financing
Battery storage financing
Energy-efficient HVAC financing
Heat pump financing
Roofing financing
Window financing
Sector Specialisms
Solar
HVAC
Roofing
Role
What you would be doing
data analysis
customer service
project management
fraud investigations
partner interaction
collaborative partnering
- Analyze data and spot trends
- Provide our customers with world-class customer service. Help resolve questions or concerns.
- Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Effectively manage a pipeline of projects to completion
- Conduct monthly partner due diligence checks
- Effectively interact with high profile partners
What you bring
project management
customer service
record keeping
excel
written & verbal
solar, mortgage, finance
- Strong ability to multi-task
- Superior customer service skills
- Diligent record keeping
- Knowledge in solar, mortgage and finance
- Proficient with Excel and analyzing data
- Excellent written and verbal communication skills
- Ability to work independently
- Ability to manage projects from start to finish
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- diligent record keeping
- background checks may be required as per law
Company
Overview
- Founded with a mission to make homeownership and sustainable living more accessible.
- Pioneers in offering financing solutions for residential solar systems, energy efficiency, and home upgrades.
- Helps homeowners secure financing for clean energy solutions through partnerships with contractors and installers.
- Offers a range of flexible loan and lease options tailored to the needs of residential customers.
- Has expanded its product offerings to include solar, energy storage, and home efficiency projects.
- Works with a large network of contractors to provide homeowners with easy access to financing options.
- Recognized for enabling the transition to renewable energy by making sustainable home improvements more affordable.
- Fast, frictionless technology
- Transparent customer communication
- Data-driven business intelligence
- Empowering homeowners and contractors
- Partnering with GivePower nonprofit
$30B+ financed
Solar & Efficiency Solutions
Over $30 billion has been financed in solar and home-efficiency solutions since 2018.
12M+ CO₂ offset
Carbon Emissions Offset
Systems financed have offset over 12 million metric tons of CO₂ as of October 2023.
60MW target
Virtual Power Plant Capacity
Targeting 60 MW capacity by the end of 2025 for the GoodGrid Virtual Power Plant.
2M+ people benefited
Clean Water & Energy Impact
Deployed clean water and clean energy systems via GivePower, benefiting over 2 million people.
- Supports GoodGrid Virtual Power Plant: managing 5 MW capacity (~3,600 homes)
- Launched GoodGrid VPP to alleviate grid stress events and optimize distributed batteries
Dec 2022
Advisory Council Formation
A diverse advisory council consisting of notable leaders was established to oversee inclusion and diversity initiatives.
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