Service Specialist

Description

• Respond to customer inquiries for service work in a timely and professional manner (email, phone, portal, etc.).
• Drive work order close out and invoice handoffs to billing team.
• Interface with the parts warehouse and/or vendors on purchase orders and parts/components deliveries, including expedited processing for urgent requests.
• Efficiently create & communicate key account customer requested quotes and orders with the sales team and assist with processing those tasks in the computer system.
• Weekly processing of technician time sheets and expenses.
• Work with all sub-contractors and vendors to order and deliver the needs resources and materials to service job sites.
• Attend and lead weekly manpower meetings on behalf of service for the allocation of start-up and senior service technicians to jobsites.
• Communicate with customers status changes for their orders that may impact expected and requested service delivery dates as necessary.
• Instruct senior field technicians on daily assignments which include service project installations, contractual planned maintenance, and emergency service work.
• Communicate and set labor priorities with RD&S Service Manager to assure proper scheduling of technicians to key projects and work orders.
• Work with other departments (accounting, sales, logistics, etc.) in a timely and professional manner.

Requirements

• Experience working effectively independently and as part of a team.
• Excellent customer service skills.
• Able to enter data efficiently into software.
• Excellent written and oral communication skills.
• 3-5 years of experience performing service scheduling, order processing, and inside customer service to industrial customers strongly preferred.
• High school diploma or equivalent.
• Experience with or ability to learn and work proficiently in Microsoft Outlook (email, calendar), Microsoft Teams, work order software, and additional business software as needed.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Experience handling difficult customers preferably in a service support role.
• 3-5 years of experience in a fast-paced customer support role, business to business strongly preferred.
• Strong organizational skills.
• Able to multi-task, prioritize, and work well under pressure.

Benefits

• Weekly paycheck
• Employee Referral Bonus Program
• Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
• Learning & Development programs
• Employer matched 401(k) saving plan (with Roth option)
• Paid time off (vacation + sick time)
• Company-paid Short and Long-term Disability Insurance
• Generous paid holiday schedule (11 days per year)
• Accident Hospital Indemnity
• Health Savings Account (HSA)
• Tuition Reimbursement
• Pet Insurance
• Medical, dental, vision, and prescription drug coverage
• Eligible for healthcare benefits on Day 1 of employment: Medical, dental, vision, and prescription drug coverageFlexible Spending Account (FSA), Dependent Care Spending Account (DCSA)Health Savings Account (HSA)Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent LifeAccident Hospital IndemnityCompany-paid Short and Long-term Disability InsurancePet Insurance
• Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life

Training + Development

Interview process

Visa Sponsorship

Security clearance