Ready Mix Customer Service/Dispatch Representative

Description

• Provide product and delivery information, pricing, and technical support as needed.
• Follow safety protocols and support company compliance with DOT and other regulatory requirements.
• Coordinate with sales, quality control, and operations teams to ensure order accuracy and customer satisfaction.
• Participate in daily production and dispatch meetings as required.
• Monitor GPS and dispatch software to track truck locations and make real-time adjustments to schedules as needed.
• Communicate with drivers, plant personnel, and customers throughout the delivery process to ensure satisfaction.
• Receive and process customer orders via phone, email, or order entry systems.
• Maintain accurate records of orders, delivery times, and special instructions.
• Resolve delivery or product issues by coordinating with appropriate personnel and maintaining customer communication.
• Schedule and dispatch concrete delivery trucks efficiently to meet customer timelines.

Requirements

• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Prior experience in dispatch, logistics, or customer service preferably in construction or ready-mix industry.
• High school diploma or GED required; Associate’s degree preferred.
• Strong computer skills; experience with dispatch software (e.g., Command Alkon, TrackIt) preferred.
• Knowledge of ready-mix concrete products and delivery logistics is a strong plus.
• Bilingual (English/Spanish) a plus.

Benefits

• Office environment with frequent communication via phone and radio.

Training + Development

Interview process

Visa Sponsorship

Security clearance