Supervisor

Description

• Carry out quality control checks and post-inspection audits to ensure compliance with Gas Safe and company standards
• Performance data production, analysis, and reporting
• Liaise with clients, contractors, and internal departments to resolve issues and maintain high service delivery standards
• Maintain up-to-date knowledge of gas legislation and ensure the company remains compliant with all regulatory requirements
• General Supervision of field-based teams - managing and monitoring employee absence, reviewing performance and quality, conducting investigations where necessary and recruitment initiatives
• Translate corporate objectives into operational achievements and success
• Support training and mentoring of junior engineers or apprentices
• Ensure all gas-related works are correctly documented, including issuing gas safety certificates and maintenance reports
• Assist with technical support, and mentoring and training of engineers
• Supervise and support a team of Gas Engineers across planned and reactive maintenance, installations, and inspections
• Champion customer service, diffuse and satisfactorily resolve escalated complaints, responding to feedback from customers and clients and take appropriate action;
• Provide support when mobilising new contracts, with the ability to put your own personal stamp on the situation
• Work within and deliver to set budgets ensuring KPI's are met along with contractual compliance
• Assist with stock control, equipment calibration, and tool condition checks for gas-related tools and parts
• Provide technical advice and on-site guidance to engineers for complex gas installations or fault diagnostics
• Ensure you have full operational duties on your contracts and attend contract meeting with clients when required
• Lead on communication and deliver toolbox talks and ensure all team members follow health & safety protocols, risk assessments, and safe working practices
• Monitor parts usage and ensuring regular van stock checks are undertaken

Requirements

• Knowledge of current gas regulations, standards, and Health & Safety legislation
• Ability to resolve issues promptly and effectively
• Uniform, PPE & mobile device supplied
• Excellent leadership and communication skills
• Valid domestic gas qualifications : CCN1, CENWAT, HTR1, CKR1 (desirable)
• Experience in working in domestic heating and previous practical Supervisory experience, ideally within a Gas/Utilities capacity (essential)
• A full UK driving license (essential)

Benefits

• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Employee Assistance Programme (EAP)
• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
• 20 days + Bank holidays (service based increasing holiday scheme)
• £37,000-£40,000 depending on experience
• Bike2Work Scheme
• Company vehicle and fuel card supplied
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Employee engagement events and “Employee Voice” programmes
• Contributory pension scheme
• Strong opportunities for career growth and development
• Life assurance
• Virtual GP service, available for employees and immediate family
• EV Car Scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance