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Senior IT Support Specialist
F. Schumacher & Co.
Provide senior IT support, manage systems, lead projects, and improve processes.
12d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Fort Mill, SC
Office Full-Time
Company Size
300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Design
Turnkey
Sector Specialisms
No specialisms available
Role
What you would be doing
process automation
system administration
technical support
documentation
project management
collaboration
- Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery.
- System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools.
- Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems.
- Preserve The Entrepreneurial Spirit
- Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows.
- Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope.
- Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables.
What you bring
problem solving
technical documentation
macos
windows
senior helpdesk
system administration
- Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.
- Experience in creating and maintaining technical documentation.
- Operating Systems: MacOS, Windows 11, Windows servers
- Proven experience as a Senior Helpdesk Technician or similar role.
- Demonstrated ability to work autonomously and deliver projects from start to finish.
- Strong background in system administration and IT infrastructure management.
- Practice Adaptability
- Health Savings Account (HSA)
- Short-Term Disability (STD)
- Long Term Disability (LTD)
- Parental Medical Leave
- Competitive Salary
- Corporate Annual Profit Sharing
- Medical Coverage
- Paid Time Off (PTO)
- Child Bonding Leave
- AFLAC Plans (Accident and Critical Illness Plans)
- Vision Coverage
- Life Insurance
- Flexible Spending Accounts (FSA)
- 10 Company Holidays
- Bereavement Leave
- Employee Discount
- Dental Coverage
- Prescription Drug Plan
- Pet Insurance
- 401K Plan
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1889 Founded
Year Founded
Established in 1889, the company has a long-standing history in luxury design and textiles.
- renowned for its high-quality, innovative wallcoverings, fabrics, and fine home furnishings
- has a long history of collaborating with designers and architects to craft exquisite interiors
- portfolio includes a wide range of iconic products, from traditional damasks to contemporary patterns
- brand serves both residential and commercial sectors, providing bespoke designs for luxury properties worldwide
- notable for its commitment to craftsmanship, continues to lead the high-end textile industry
- Collaboration and team spirit are at the heart of the company culture.
- A commitment to craftsmanship and the highest quality materials.
- Continuous improvement and innovation to deliver exceptional results.
- Passionate about creating beautiful, functional, and sustainable designs.
- A focus on building long-lasting relationships with clients, partners, and employees.
Net Zero by 2050
Emissions Target
Committing to achieving net-zero emissions by the year 2050.
- Ongoing efforts to reduce waste and energy consumption across operations.
- Investing in sustainable practices and eco-friendly materials.
- Dedicated to supporting initiatives that help preserve the environment for future generations.
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