Customer Service Specialist I
Precision Door Service
Handle customer inquiries, schedule service appointments, and support technicians.
7 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Woodinville, WA
Office Full-Time
Company Size
1,600 Employees
Service Specialisms
Garage Door Installation
Garage Door Repair
Garage Door Maintenance
Commercial Door Services
Residential Door Services
Sector Specialisms
Residential
Commercial
Industrial
Role
What you would be doing
scheduling system
appointment scheduling
record keeping
issue resolution
work order
customer support
- Using a computerized scheduling system, set, and dispatch appointments for new and returning customers in multiple markets.
- Answering incoming customer queries, providing detailed information on products and services on a multi-line phone system, live customer chats, and text messages.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Prioritizes conflicting needs; handles matters expeditiously, and proactively, and follows through on projects to successful completion, often with deadline pressures.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Responding to issues such as service inquiries, problem resolution, and retaining accounts via email.
- Assist Technicians with follow-up appointments for customers and any scheduling issues.
- Assist the call center with scheduling issues and inquiries.
- Follow up on all pending work orders and work with customers to schedule installations.
- Ensure all appointments are scheduled evenly and within the technician’s service areas.
What you bring
word
excel
powerpoint
outlook
analytical
communication
- Must be able to sit for extended periods of time.
- Ability to stay calm when customers are distressed or upset.
- Proficient computer skills in Word, PowerPoint, Outlook, and Excel.
- Excellent analytical, and decision-making skills with strong initiative
- Knowledge of the industry is recommended but not required.
- Ability to multi-task as needed.
- Excellent written and verbal communication, in a positive, professional, and effective manner
- Exposure to potential eye strain and muscle strain due to constant use of a computer.
- Excellent attention to detail and accuracy.
- Must have a positive attitude and positive interpersonal skills.
- Air-conditioned office.
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Interview process
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Company
Overview
1999 Franchise Start
Year franchising began
The company expanded through franchising, establishing a network that would later grow significantly.
100+ Franchises
Locally-owned locations
The company operates a widespread network of locally-owned franchises across the U.S. and Canada.
- Provides residential garage door installation, repair, and smart-opener replacement services.
- Technicians arrive stocked trucks, offer same-day and 24/7 emergency response.
- Offers design guidance on door styles, panels, colors, and Wi‑Fi enabled openers.
- Typical projects include spring and cable replacement, full door installation, and opener upgrades.
- Backed by a live‑operator booking system and the Neighborly “Done Right Promise®.”
- Stands out for combining fast scheduling, tech‑equipped service vehicles, and design customization.
- Respect
- Integrity
- Customer Focus
- Having Fun in the Process
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