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Customer Care Specialist - Industrial
Csa Group
Supports sales and customer service for CSA's testing, inspection, and certification services.
5d ago
Intermediate (4-7 years)
Contractor
Cleveland, OH
Field
Company Size
3,400 Employees
Service Specialisms
Testing
Certification
Inspection
Standards Development
Training
Consulting
Auditing / Assessment
Field Evaluation / On‑site Inspection
Sector Specialisms
Facilities
Infrastructure
Transportation
Environmental
Architectural Design
Project Delivery
Program Management
Emergency Management
Role
What you would be doing
crm salesforce
proposal prep
quote follow-up
event coordination
lead generation
customer research
- Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.
- Maintains input of new/existing client information into CRM- Salesforce.
- Prepares proposals and provides support for customers, including Notices and FIR Findings.
- Contacts current customers and promotes CSA certification and testing services for new business opportunities.
- Follows up on open quotations and sales opportunities.
- Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies.
- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
- Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers.
- Assists and supports Strategic Account Managers in their annual goals to increase bookings.
- Researches customer accounts, identify opportunities for growth & generate interest.
What you bring
word
excel
powerpoint
outlook
crm
post-secondary
- Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.
- Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications.
- Detail oriented and able to handle multiple tasks.
- 3-5 years of Sales or Marketing experience.
- Excellent phone and customer service skills.
- Knowledge of the TIC and Safety Certification industry is a plus.
- Post-secondary education required.
- Understanding of CRM- Salesforce and Workday is a plus.
- Excellent verbal and written English communication skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1919
Year Founded
The company was established in 1919 as the Canadian Engineering Standards Association.
$300M
Annual Revenue
The company's estimated annual revenue is approximately $300 million.
30+ Labs
Global Network
The company operates over 30 labs across 14 countries, showcasing its extensive global reach.
- Through its non-profit standards arm and commercial testing, inspection, and certification subsidiaries, it generates revenue while advancing technical standards.
- Typical projects include certifying household products, industrial equipment, energy systems, and medical devices to rigorous safety and performance standards.
- Sector specialisms span quality codes & standards, testing & certification, energy efficiency, cybersecurity, industrial and hazardous locations, medical and laboratory equipment, and building products.
- Notably accredited by the Standards Council of Canada, its iconic registered mark signals independent validation of safety and compliance.
- An unusual fact: its testing arm funds its standards mission, enabling a self-sustaining model blending commercial and public good.
- Integrity
- Collaboration
- Innovation
- Excellence
- Customer Focus
- Accountability
Net Zero by 2050
Emissions Target
Aim to achieve net zero emissions through comprehensive sustainability initiatives.
- Implemented energy-efficient practices across operations.
- Commitment to reducing carbon footprint in all aspects of product certification.
- Advocated for the development of sustainable standards across various industries.
- Focused on minimizing environmental impact through strategic partnerships and sustainability programs.
- has established a comprehensive strategy to promote a diverse and inclusive workplace
- has set goals to increase gender diversity across all levels of the organization
- continues to monitor progress and maintain accountability on diversity-related goals
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