Description
operations
network performance
leak management
budget management
risk management
safety compliance
As Head of Water Networks in North London you will be responsible for providing drinking water to over 5 million people in North London, including the very heart of the iconic West End and the City all the way to Enfield in the north and Hampton and Ealing in the West.
- Operations: Oversee operational performance and its contributed transformation, resource allocation, and supplier management to deliver high-quality services. Drive continuous improvement initiatives and support long-term asset management planning.
- Lead the team providing exceptional service standards for our customers, undertaking and improving network performance, minimising disruption to customers and managing the repair of leaks whilst enabling our biggest ever capital investment programme – sustainably building for the future
- Finance: Manage regional budgets, ensuring value for money and commercial accountability. Challenge suppliers on cost and performance, keeping spend aligned with capacity plans.
- People: Lead, mentor, and develop a high-performing regional team. Foster a culture of excellence, customer focus, and two-way communication.
- You will also proactively identify and respond to current and emerging risks to our network.
- Continue the transformation in operational performance through your Field Operations team and external suppliers, helping us to reduce reactive incidents and improving leakage and customer service, ensuring all activities are delivered safely, efficiently, and on schedule.
- Reporting to the Water Director, you will collaborate closely with internal and external stakeholders, overseeing forward planning and recommending improvements on critical regional issues.
- Developing, leading, and executing the business plan across your region, ensuring the efficient distribution of a continuous supply of safe wholesome water to customers in North London
- Health and Safety: Champion a safety-first culture, ensure all activities comply with Health and Safety regulations, and lead continuous improvement in safety behaviours and incident management.
Requirements
nebosh
lean
six sigma
budget management
contractor management
team leadership
Working at Thames Water
Are you an inspiring leader with a passion for operational excellence and customer service? Thames Water is looking for a forward-thinking and experienced Head of Region to steer the performance and future resilience of our essential services.
- NEBOSH qualification and knowledge of the Road and Streetworks Act (advantageous).
- Evidence of driving cultural change and continuous improvement within a regulated environment.
- Exposure to LEAN, Six Sigma, or continuous improvement methodologies (desirable).
- Commercial acumen and previous responsibility for managing budgets.
- Experience managing contractor relationships and leading teams through change.
- Outstanding leadership experience with a track record of engaging, inspiring, and developing teams.
- Strong ability to influence, negotiate, and collaborate at all levels across a geographically diverse region.
Benefits
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
It is truly an amazing opportunity to lead a highly motivated and high-performing team proving life’s essential service to north and central London.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
- 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
- Performance-related pay plan directly linked to company performance measures and targets
- Generous Pension Scheme through AON.
- Competitive salary up to £100,000 per annum, depending on skills and experience.
- Private Medical Health Care.
- Car Allowance.
Training + Development
Information not given or found
