Application Support Analyst

Description

This role will be supporting a broad range of applications (finance, workforce planning, asset management, etc) with end-user support, system configuration and continuous improvement initiatives.

• Testing of new system enhancements

Requirements

We’re on the lookout for an Application Support Analyst with 2+ years experience looking for an opportunity to further develop their experience, as part of our Technology Solutions team, based in our Melbourne CBD office.

Essential Compliance requirement - Australian Citizen & ability to gain a Defence Baseline Clearance

• A strong commercial appreciation for applications and their role in business solution delivery
• 2+ years experience in applications support
• Tertiary qualifications in a business or IT related discipline
• Familiar with IT service delivery frameworks (e.g. ITIL) and broad technical and functional knowledge of enterprise IT systems and processes
• SDLC management, directly or through vendor partners
• Experience supporting CMMS/Asset Management systems (Maximo, SAP, Tririga, etc)
• Proficient with relevant software development tools and processes such as Jira, SDLC and CI.
• Level 1 and Level 2 end user support management.
• Ability to identify and facilitate issue resolution to ensure ‘fit-for-purpose’ outcomes.
• Experience in Business Intelligence or Analytics delivery
• Experience with Asset Management or Field Service Management technology implementation
• IT Certification (e.g. ITIL, Scrum, etc)
• Strong stakeholder management, time management and organisational skills
• Strong experience with Microsoft desktop suite, Microsoft Project
• Experience in projects
• User training and demonstrations

Benefits

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

🌟 Desirable Extras

• Flexible work arrangements
• Competitive salary package and career development opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance