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Vice President of Service Ops
Kelvion
Lead service ops in Americas, drive revenue, expand capabilities, ensure customer satisfaction.
2d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Catoosa, OK
Field
Company Size
4,200 Employees
Service Specialisms
Start‑Up & Onsite Services
Spare Parts & Spare Part Solutions
Repairs, Overhauls & Maintenance
Upgrades & Replacements
Monitoring, Consulting & Training
Sector Specialisms
Data Centres
Blockchain Technology
Hydrogen Production
Heat Pumps
Marine
HVAC
Refrigeration
Food and Beverage Industry
Role
What you would be doing
process automation
digital tools
capacity utilization
quality excellence
revenue targets
customer interaction
- Represent the Americas region in global forums and legal entities on service-related matters.
- Deliver monthly, quarterly, and annual service revenue and margin targets.
- Enhance organizational structure to scale the organization for future growth.
- Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework
- Collaborate with cross-functional teams to align service strategies by product and market served.
- Maximize utilization of service capabilities and infrastructure.
- Support strategic initiatives aimed at transformational growth and brand expansion in alignment with global objectives.
- Expand service capabilities and geographic reach in the Americas to meet customer demand, to include use of channel partners for regional field service support.
- Foster people development and drive talent retention within service operations.
- Lead and develop regional service teams to drive performance and customer satisfaction while conducting business at the safest possible level on Kelvion and customer sites.
- Lead the Americas service organization to meet operational and financial targets.
- To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
- Implement standardized service processes and digital tools to improve efficiency and consistency.
- Expand market share and penetrate new industries through service excellence.
- Interact directly with customers at multiple levels, CEO to shop floor, in representing Kelvion while driving customer satisfaction and future business opportunities.
What you bring
project management
change management
10+ years
service delivery
bachelor’s
leadership
- Skilled in managing and closing large-scale service projects.
- Change agent with the ability to integrate into existing teams while driving transformation.
- 10 plus years of experience in operations, leading others in a medium-sized, global organization—preferably in industrial or manufacturing environments.
- Deep understanding of service delivery processes and customer lifecycle management, to include experience with service overhaul programs, service parts sales and field service support.
- Strong track record of delivering revenue targets in competitive markets.
- Experience working in matrix organizations; exposure to international work environments is a plus.
- Bachelor’s Degree from an accredited university program
- Willingness to travel across the Americas as needed.
- Hands-on leadership style with strategic vision and tactical execution capabilities.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Over 100 years
Years of Expertise
The company has a legacy of over a century, showcasing deep industry expertise and a commitment to innovation.
- Focus on delivering cutting-edge heat exchange technology to global industries.
- A leader in heat exchanger solutions, servicing sectors from energy to marine.
- Creates efficient and reliable cooling and heating solutions for industrial applications.
- Products ensure sustainability and efficiency in operations across industries.
- Heat exchangers are integral to power plants, oil & gas, chemical industries, and transportation systems.
- Combines deep industry expertise with a strong commitment to innovation.
- Designs heat exchangers to optimize performance while minimizing environmental impact.
- Known for advanced engineering and customization capabilities in solving thermal management challenges.
- Supports clients with tailored solutions meeting stringent international standards.
- Continues to lead with innovative products and services, ensuring energy efficiency and reduced costs.
- Unified global team
- Open communication
- Customer-centric approach
- Commitment to follow-through
- Leadership by example
2040 Carbon Neutrality
CO₂ Reduction Target
Ambitious CO₂ reduction goals set for 2030, with annual improvements to achieve carbon neutrality by 2040.
5.0 MW Solar Power
China Plant Energy Generation
Solar panels at the China plant generate up to 5.0 MW, significantly contributing to energy demands and reducing emissions.
- R3 approach (‘Respect’ employees, ‘Reduce’ unsustainable resource use, transparent ‘Reporting’ to stakeholders)
- Waste-reduction program and supply-chain emissions management as part of ESG strategy
- Development of energy-efficient heat-exchange solutions for green‑tech applications (e.g., hybrid cooling systems that minimize water and energy use)
- DEI is a core value: "The uniqueness and diversity of our employees represents a core value for us"
- HR processes (recruiting, appraisal, salary, promotion) designed to be objective, non-discriminatory and fairness-oriented
- Presence of global women’s network fostering gender equity through forums for exchange, knowledge-sharing and experience transfer
- Diversity & Inclusion Management is a fixed part of HR policy; formal DEI programmes and whistle-blower policy in place
- Clear anti-discrimination stance covering gender, sexual identity, origin, skin colour and other characteristics
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