Rolls-Royce
Designs and manufactures power and propulsion systems for aerospace, marine, defence and energy sectors.
4 hours ago
$66,563 - $108,165
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Brownstown Charter Township, Michigan, United States
Office Full-Time
Company Size
50,000 Employees
Service Specialisms
Sector Specialisms
Description
spare orders
customer support
order monitoring
issue escalation
team review
on‑call
In this role you will support assigned customer accounts through the Order‑to‑Cash cycle, providing responsive assistance for creating, modifying, or canceling spare‑parts orders. You will address customer inquiries and complaints, monitor open orders, and collaborate with Order Management Coordinators and other departments to resolve issues and continuously improve processes.
- Provide responsive spare parts order assistance via phone, email, or in person, handling creation, changes, and cancellations.
- Respond promptly to customer inquiries or complaints, offering status updates until resolution.
- Review open order reports, monitor past‑due and escalated items, and collaborate with Order Management Coordinators to learn processes.
- Request resolutions from other departments (availability, credit, pricing, quality, etc.) and escalate when needed.
- Track complaints and process issues, documenting actions taken and pending items.
- Share weekly team reviews to brainstorm short‑ and long‑term solutions and give management feedback on account status.
- Occasionally support urgent customer calls on weekends/holidays and perform on‑call duties.
- Maintain clean, organized work area, control expenditures, and promote safety and compliance per Rolls‑Royce Code of Conduct.
Requirements
bachelor business
sap erp
logistics
spanish
communication
analytical
Rolls‑Royce is seeking an Associate Order Management Coordinator for Spare Parts, a role that contributes to the next generation of innovation in an international environment. The position offers the opportunity to develop high‑level skills while working for a globally recognized leader in power solutions.
Applicants must be authorized to work in the United States without sponsorship, hold a bachelor’s degree in Business or possess four years of relevant customer support or supply‑chain experience, and be willing to travel occasionally (under 10%). Preferred qualifications include strong communication, organizational and analytical skills, proficiency with PC, MS Office, SAP ERP, knowledge of Rolls‑Royce’s mtu products and logistics, and fluency in Spanish or Portuguese.
- Authorized to work in the U.S. without sponsorship.
- Bachelor’s degree in Business or 4 years of customer support/supply chain experience.
- Willingness to travel occasionally (<10%).
- Strong oral and written communication, organizational, and planning skills.
- Ability to assess customer needs, meet quality standards, and evaluate satisfaction.
- Interpersonal skills for effective teamwork and independent work with a “can‑do” attitude.
- Analytical and problem‑solving abilities for complex decisions.
- Proficiency with PC, MS Office, SAP ERP; knowledge of RRSA/mtu products, logistics, order management, and SAP OS.
- Spanish or Portuguese language skills.
Benefits
Rolls‑Royce offers a competitive total rewards package, including a base salary ranging from $66,563 to $108,165, a discretionary bonus, and comprehensive benefits such as health, dental, vision, life and AD&D insurance, flexible spending and health‑savings accounts, a 401(k) plan with company match, tuition reimbursement, paid time off, parental leave and a long‑term incentive plan.
- Competitive base salary $66,563‑$108,165 plus discretionary bonus.
- Comprehensive health, dental, vision, life, AD&D, disability, and flexible spending accounts.
- 401(k) with company match, tuition reimbursement, and long‑term incentive plan.
- Paid time off, holidays, parental/family care leave, and employee assistance program.
Training + Development
Interview process
Visa Sponsorship
- no visa sponsorship; must already have u.s. work authorization.
Security clearance
Overview
£18.9 billion
Revenue
The company achieved near £18.9 billion in revenue in 2024.
£2.9 billion
Operating Profit
The company reported an operating profit of approximately £2.9 billion in 2024.
36%
Market Share
The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.
25 vehicles/day
Production Rate
The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.
- Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
- It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
- Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
- It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
- Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.
Culture + Values
- We do the right thing – We do what’s right for our customers, our people, and society.
- We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
- We take ownership – We take personal responsibility for our actions, performance, and results.
- We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
- We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.
Environment + Sustainability
Net-zero by 2050
Carbon Neutrality Goal
Aims to achieve net-zero carbon emissions by 2050.
Carbon intensity down by 25%
Carbon Intensity Reduction Target
Committed to reducing the carbon intensity of products and operations by 25% by 2030.
CO2 emissions reduced by 50%
SAF Emissions Reduction
SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.
- Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
- Focus on reducing waste and resource consumption across the entire supply chain.
Inclusion & Diversity
30% by 2030
Female Leadership Target
Aims to achieve 30% female representation in senior leadership positions.
26% workforce
Gender Representation
Women currently account for 26% of the global workforce as of 2023.
- Set a goal to increase representation of ethnic minorities in senior roles.
- Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.