Order Management Solution Lead

Description

• Change Management & Collaboration – Collect and prioritize feature requests and improvement ideas. Work with stakeholders and global teams to align priorities, submit new functionality requests, and participate in impact assessments. Track progress and share updates in platform-related meetings.
• Access & Procedure Management – Manage user access for all platforms (excluding SAP) and assist functional teams in developing and maintaining operating procedures.
• Documentation & Training – Create and maintain tutorials, guides, and training materials for internal and external users. Conduct training sessions and support BPO-led initiatives to ensure effective platform usage.
• Platform Ownership – Serve as the main point of contact for all order entry/processing platform questions and issues for MODP US. Troubleshoot reported problems, distinguish user errors from system defects, and escalate confirmed defects to BPO for resolution.

Requirements

• Candidates must already have work authorization that would permit them to work for ABB in the US.
• Excellent written and verbal communication skills and knowledge of process documentation best practices.
• Bachelor's degree with minimum 6 years OR Associate’s Degree with minimum 8 years experience using SAP for order entry and familiarity with platforms such as ABB Shop (eCommerce), EDI, OMS, and Ship & Credit.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities and stakeholders effectively.
• Willingness to travel up to 10% for customer visits.

Benefits

• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Parental Leave – up to 6 weeks
• Choice between two dental plan options: Core and Core Plus
• Employee discount program
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Short Term Disability – up to 26 weeks – Company paid
• Employee Assistance Program
• Company paid life insurance (2X base pay)
• Employee Stock Acquisition Plan (ESAP)
• Company paid AD&D (1X base pay)
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Voluntary life and AD&D – 100% employee paid up to maximums
• Vision benefit
• 401k Savings Plan with Company Contributions

Training + Development

Interview process

Visa Sponsorship

Security clearance