Resident Liaison Officer

Description

• Liaise with internal teams, contractors and external stakeholders to ensure access, scheduling and programme information is shared appropriately
• Work closely with site management to minimise disruption to residents and resolve issues promptly
• Deliver clear, timely communications before, during, and after works
• Log, monitor and resolve resident concerns, queries and complaints
• Identify and support vulnerable residents, ensuring safeguarding measures are followed
• Maintain records of visits, contact, access issues and resolutions
• Act as the first point of contact for residents affected by planned works on site
• Coordinate resident engagement activities including letters, packs, satisfaction surveys and feedback follow-ups
• Contribute to the positive image of Equans on site and in the wider community

Requirements

• Comfortable working independently and managing your own workload
• Confident in resolving sensitive issues calmly and professionally
• Excellent communication and interpersonal skills
• Experience in a Resident Liaison Officer, Housing Officer, Customer Service or Community Engagement role—ideally within construction, refurbishment, or housing environments
• Full UK driving licence preferred
• Organised and proactive, with strong attention to detail

Benefits

• 24 days annual leave (+ public holidays)
• Two corporate social responsibility days per year
• Employee discount shopping schemes on major brands and retailers
• A friendly, supportive work culture where you’re encouraged to grow
• Life cover equivalent to 2x annual salary
• Cycle to work scheme and holiday purchase options
• A wide range of training and professional development opportunities
• Gym membership discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance