Field Training Manager

Description

• Effectively delivers training that increases sales team confidence and customer satisfaction.
• Represents the company with professionalism and expertise at all customer events and trade shows.
• Design and maintain training materials, manuals, and presentations in conjunction with Marketing to support consistent and effective learning across audiences.
• Collaborate with Sales and Marketing to align training content and materials with business objectives, customer needs, and brand messaging.
• Plan and execute customer-focused events such as “New Customer Training Days” and “Customer Appreciation Days” to build customer product knowledge and strengthen relationships.
• Care Guides to help employees navigate the complex healthcare system
• Partner with the Quality team to investigate and resolve product-related claims and provide timely feedback to improve quality and performance.
• Serve as the primary resource for product-related inquiries and installation requests for troubleshooting, ensuring timely and accurate support for customers and internal teams.
•  Maintain up-to-date expertise on metal roofing systems, industry standards, and emerging trends to continuously enhance training content and delivery.
• Represent the company at trade shows, conferences, and industry events to hold product installation demonstrations, share expertise, and identify new training opportunities.
• Develop and deliver comprehensive training programs for sales teams and customers focused on metal roofing products, applications, and installation best practices.
• Resolve product or installation issues efficiently, improving customer experience and reducing repeat claims.

Requirements

• Experience supporting or leading field-based customer training or technical service programs.
• Proven experience delivering training, technical instruction, or product knowledge.
• Environment notes: exposure to noise, temperature variations, machinery, moving objects, and outdoor weather conditions; PPE required in designated areas
• Occasional activities: sitting, climbing, crawling, and lifting items weighing up to 50 lbs.
• Regular activities: standing, walking, talking, hearing, driving, climbing, and performing tasks requiring fine motor skills (e.g., reaching, pushing, pulling, grasping, kneeling, crouching, twisting, bending)
• 5+ years of experience in roofing, construction, or a related technical field.
• Demonstrates mastery of product details, benefits, and applications, as evidenced by training outcomes and assessments.
• Bachelor’s degree in Construction Management, Engineering, Business Administration, or a related field.
• High school diploma or equivalent.
• You are customer-focused with an eye for detail.
• Relevant certifications or training in metal roofing systems, construction, or adult learning methodologies.
• Demonstrates adaptability and a strong work ethic in a fast-paced, evolving environment.
• Can Do – Team Player, Open to Change, & Pursuing continuous improvement.

Benefits

• Life insurance – 1.5x annual salary – 100% employer paid
• Short-Term Disability
• Profit-Sharing bonus or own it bonus
• 401K Match
• Paid Time Off
• Wellness Program – earn up to $1,200 annually when enrolling in a medical plan!
• Education assistance available – Up to $5,250 each year
• Performance based merit increases
• You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.
• Health Savings Accounts
• Long-Term Disability – 100% employer paid
• SHINE program – Employee Financial Assistance and Dependent Scholarships!
• Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support
• Flexible Spending Accounts
• Holiday pay

Training + Development

Interview process

Visa Sponsorship

Security clearance