Content Quality and Brand Standards Partner

As our Content Quality & Brand Standards Lead, you’ll help teams present information clearly and consistently, making sure it’s easy to use, aligned with our brand, and performs well for the people who need it. You’ll lead on brand governance, build toolkits and templates, and support colleagues to apply our brand confidently across digital and offline channels.

• Act as a brand guardian—reviewing materials, spotting inconsistencies, and helping teams fix them without being a gatekeeper
• Monitor how content performs and use insights to drive improvements in user experience and engagement
• Lead content audits to improve clarity, accessibility, and brand alignment across our websites and intranet
• Support colleagues with training and workshops on tone of voice, visual standards, and brand hygiene
• make reasonable adjustments as required
• Develop and maintain toolkits, templates, and guidance to help teams apply our brand identity consistently
• provide a fully inclusive and accessible recruitment process
• actively look to attract and recruit disabled people
• Collaborate with teams launching new services or campaigns to ensure brand alignment from the start
• offer an interview to disabled applicants who meet the minimum criteria for the job

We’re looking for someone who’s passionate about making digital content work better—not by writing it, but by shaping how it looks, feels, and performs across our websites, intranet, and other channels.

DBS check required: Basic

This role is ideal for someone who’s worked in digital content operations, service design, or customer communications and wants to make a real impact on how users experience our organisation.

• Knowledge of accessibility standards and UX principles
• Understanding of GDPR and digital compliance
• Excellent stakeholder engagement and communication skills
• Experience in brand governance and asset management
• Strong experience in digital content strategy and governance

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

Location: Ealing office base with hybrid working.

Salary: £47,464

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We’re a UK housing association committed to a new vision – providing homes people love to live in.

• Flexible working
• Up to 8% contributory pension
• be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Investment in your learning and development