IT Support Specialist

Description

• Develop and maintain scripts for automation for process improvement within the support function.
• Utilize modern equipment management tools (e.g. Intune) to monitor and maintain device compliance and performance.
• Assist in onboarding and offboarding processes, including provisioning and deprovisioning of user accounts and equipment.
• Participate in rotating on-call schedule and adhere to SLA’s.
• Provide Tier 1 and 2 technical support for employees, resolving hardware, software, and network issues in a timely and professional manner.
• Assist with queue shift management, as needed.
• Ensure successful implementation, support and inventory of all office technologies within the assigned region; including printers and audio/visual equipment.
• Travel to support remote offices and sites (up to 10%).
• Monitor and respond to alerts from endpoints and network monitoring tools.
• Maintain a high level of customer service and professionalism while supporting employees in person and remotely.

Requirements

We are seeking a highly skilled and proactive in-office Support Specialist to join our IT Support team. This role is pivotal in supporting our employees and maintaining the integrity of office IT infrastructure. The ideal candidate will possess technical expertise in modern endpoint management, security, and automation, and will thrive in a fast-paced environment focused on technical excellence and innovation.

• Works effectively under immediate supervision and collaboratively in a dynamic environment.
• Positive upbeat personality with a strong focus on customer service.
• Familiar with an end-user support and computing environment.
• Advanced skills in Modern Equipment Management, including Windows 11, Autopilot, and Endpoint Analytics.
• Associate degree or equivalent years of experience, preferred.
• Experience supporting and troubleshooting applications (Microsoft M365, Microsoft Teams and other SaaS applications).
• Demonstrated use of AI and automation for process improvement within the support function.
• Demonstrated ability to guide and effectively communicate with technical and non-technical resources.
• Modern Desktop Administrator Associate Certification, or equivalent technical certification.
• Experience with using remote monitoring and management tools (RMM).
• Proactive mindset with a passion for technology and innovation.
• Minimum of three years of relevant experience required.
• Has organizational skills and can prioritize and handle multiple tasks.
• Demonstrated analytical and problem-solving skills.
• Customer-centric approach with empathy and patience.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic routing/switching principles.
• Preferred knowledge of the commonly used concepts, practices and procedures in architecture, engineering, and construction industries.

Benefits

Minimum Qualifications

CRB offers a complete and competitive benefit package designed to meet individual and family needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance