Global tech provider of smart meters, IoT networks, software and analytics for utilities and cities
In this position, you will investigate, debug, and reproduce software issues, provide fixes or work‑arounds, and verify changes to ensure the continued operability of the solution. You will also manage incidents through ITIL processes and track issues using ServiceNow and JIRA, while supporting Java/Linux web applications.
Itron is seeking a Technical Support Specialist for its Bangalore location. The role requires 4–5 years of experience and involves working rotational night shifts to meet customer needs. Candidates should apply only if they are comfortable with shift work.
The role demands solid knowledge of Linux operating systems, networking concepts, and ITIL incident management. Required technical skills include scripting (Perl, Bash, Python), database querying (PostgreSQL), web technologies (HTTP, SSL, RESTful APIs), cloud platforms (Azure), container platforms (Docker, Kubernetes), monitoring tools (Prometheus, Splunk), and messaging systems (ActiveMQ, RabbitMQ, Kafka). Familiarity with debugging tools such as curl, Postman, Fiddler, and Chrome DevTools, as well as analysis of Java heap dumps, thread dumps, and application logs, is also essential.
Itron is committed to building an inclusive and diverse workforce and offers equal‑opportunity employment. Accommodations for applicants are available upon request. The company provides a flexible work environment, career growth programs, and a culture that values employee development and community impact.