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Consumer Relations Specialist
Actalent
Resolve escalated customer complaints, regulatory issues, and back‑office tasks.
2d ago
$20 - $22
Junior (1-3 years)
Full Time
Atlanta, GA
Field
Company Size
5,000 Employees
Service Specialisms
Technical consultation
Performance analysis
Physical development
Injury prevention and recuperation
Sports psychology
360° Marketing
Consultancy with clubs and sporting entities
Legal services
Sector Specialisms
Utilities
Power
Automotive
Food and Beverage
Consumer Products
Industrial Goods
Manufacturing
Mechanical Engineering
Role
What you would be doing
system utilization
accounting processes
regulatory compliance
process improvement
complaint resolution
media response
- Development and maintain effective working relationships internally (business owners such as marketing, B2B, regulatory, legal, operations, accounting and credit & collections) and externally (customers, vendor partners, regulatory bodies, BBB, LDCs).
- Investigate and responds to media related issues received from Corporate Communications.
- Resolve escalated complaints (e.g., via call center, media, BBB, Governmental Affairs, Consumers Utility Council, Attorney General’s Office, LDCs, and complaints escalated to SR officers)
- Own and support various accounting processes to include daily cash sheet, posting of payments from lockbox and payment vendors, billing/payment research and resolution, processing of daily Distribution and Tax vouchers, refund processing, taxation research and resolution.
- Maintain knowledge of regulatory requirements and ensure compliance in the handling of all customer inquiries and escalations.
- Provide customer service for contract commercial accounts via multiple channels (examples: inbound calls, faxes, and email).
- Utilize multiple CIS, regulatory, financial, vendor and partner systems daily in order to perform job duties.
- Identify and communicate trends related to a potential larger issue which may affect other customers.
- Handle and respond to regulatory complaints for multiple operating entities within seven (7) jurisdictions with multiple LDCs within most jurisdictions.
- Maintain working knowledge of all company products, services, and promotional offers.
- Respond to subpoenas, bankruptcies, fraud alerts and fraud affidavits for data requests and investigations and refer to Legal when appropriate.
- Prioritize and manage assigned workload based on the urgency of customer and business impact.
- Support process improvements resulting from analysis and recommendations.
- Research customer requests, identify solutions, and respond to customers within the outlined regulatory requirements and service level agreements.
- Serve as a back-up for back-office functions as needed to support service level agreements.
- Respond and resolve inquiries from various social media and public channels to include Twitter, Facebook, and LinkedIn, Georgia Gas Savings, BBB Reviews.
What you bring
customer service
root cause
process management
oracle financials
banner
task management
- Exceptional customer service skills to include active listening, ability to de-escalate situations with internal or external customers, utilize exceptional verbal and written skills while effectively adjusting communication styles to meet the needs of the audience to create win-win solutions for the customer and the company,
- Experience in the ability to effectively research and identify the root cause of issues based on analysis of information compiled from multiple systems and or data sources and communicate findings at different levels.
- Experience in operating processes and procedures included but not limited to order management, customer service, escalation management, billing processes, regulatory and legal processes, etc.
- Experience in some or all of SSE systems to research and resolve customer issues such as: Banner, Safari, Prime, GCMA, OCS, OMS, PPC, HootSuite, ESG, Deluxe CDM, Wells Fargo Portal, Alliance Portal, Oracle Financials, NexisLexis, Experian)
- Experience in managing multiple tasks with different priorities to ensure deadlines are met and commitments are kept.
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Health Spending Account (HSA)
- Employee Assistance Program
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Transportation benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- Short and long-term disability
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
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Company
Overview
$1.3B Annual Revenue
Revenue Figure
Generated annually through a network of technical and consulting services.
27,500+ Consultants
Consultants Network
Comprises a global network of expert professionals across industries.
- Born in July 2021 by merging Aerotek’s engineering & sciences arm with EASi, Actalent emerged as a focused engineering-and-science partner.
- Backed by Allegis Group, it drives scale and speed to market via contract, managed, and technical services.
- Headquartered in Maryland with global reach, it deploys specialized teams across North America, Europe, and APAC on Fortune 500 projects.
- Typical engagements span EV design, vaccine development, lab services, clinical research, and infrastructure systems.
- Expertise covers a wide spectrum: aerospace, defense, healthcare, manufacturing, software systems, environmental and civil engineering.
- We empower people to realize their full potential by providing opportunities to grow and learn.
- We build lasting relationships based on trust, integrity, and respect.
- We champion innovation, continuously seeking creative solutions.
- We are committed to delivering exceptional results for our clients and employees.
- We foster a collaborative environment where team members contribute to collective success.
2050
Target Year
The company has set a goal to achieve net-zero emissions by the year 2050.
- focused on reducing its carbon footprint and enhancing environmental sustainability.
- committed to making energy-efficient investments and improving operational practices for sustainability.
- focuses on reducing waste and increasing recycling in its operations.
- This company prioritizes creating an inclusive workplace where diverse perspectives are valued.
- The organization strives to increase gender diversity and empower women at all levels.
- The company regularly monitors and tracks progress on gender-related diversity goals.
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