Showroom Customer Service Representative

Description

• Accurately maintain customer contact information and transaction records.
• Retrieve and bring product samples to customers in the showroom.
• Assist customers in selecting the appropriate products for their needs.
• Build and nurture strong customer relationships.
• Schedule deliveries and coordinate logistics for material shipments.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Process sales transactions, payments, and generate sales orders.
• Answer inbound sales calls and proactively make outbound calls.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
• Monitor stock levels to ensure efficient processing of customer orders.
• Create shipping orders and packing lists.

Requirements

• Strong communication skills with a positive, solution-oriented approach.
• Minimum of 2 years of customer service or design sales experience preferred
• Attentive to customer needs and details.
• Strong math skills and the ability to perform quick calculations.
• Proven ability to manage multiple tasks simultaneously.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
• Recent graduates with a degree in Interior Design or a related field are encouraged to apply. MSI will provide training to support success in this role.
• Proficient with PCs and navigating a multi-window environment.

Benefits

• Medical, Dental, and Vision Insurance
• Traditional and Roth 401(k) plans with company matching contributions
• Company-paid Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
• Company-paid Short Term and Long Term disability
• Charitable donation matching programs
• Annual pay increases
• Referral, Holiday, and Annual Bonuses

Training + Development

Interview process

Visa Sponsorship

Security clearance