MSI specializes in the distribution of high-quality surfaces for residential and commercial projects.
On-site CSR delivering multi‑channel customer service, showroom assistance, and order processing.
10 days ago ago
$41,000 - $55,000
Junior (1-3 years), Entry-level
Full Time
Pewaukee, WI
Onsite
Company Size
2,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Design
Turnkey
Technical Services
Engineering
Architecture
Sector Specialisms
Residential
Commercial
Industrial
Hardscaping
Kitchen
Bathroom
Flooring
Countertops
Role
Description
data management
logistics scheduling
inventory updates
sales processing
shipping orders
stock monitoring
Accurately maintain customer contact information and transaction records.
Retrieve and bring product samples to customers in the showroom.
Assist customers in selecting the appropriate products for their needs.
Build and nurture strong customer relationships.
Schedule deliveries and coordinate logistics for material shipments.
Provide exceptional customer service through phone, email, and in-person interactions.
Collaborate with Sales Representatives to keep account transactions and inventory up to date.
Process sales transactions, payments, and generate sales orders.
Answer inbound sales calls and proactively make outbound calls.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
Monitor stock levels to ensure efficient processing of customer orders.
Create shipping orders and packing lists.
Requirements
communication
customer service
math skills
interior design
pcs
multitasking
Strong communication skills with a positive, solution-oriented approach.
Minimum of 2 years of customer service or design sales experience preferred
Attentive to customer needs and details.
Strong math skills and the ability to perform quick calculations.
Proven ability to manage multiple tasks simultaneously.
The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
Recent graduates with a degree in Interior Design or a related field are encouraged to apply. MSI will provide training to support success in this role.
Proficient with PCs and navigating a multi-window environment.
Benefits
Medical, Dental, and Vision Insurance
Traditional and Roth 401(k) plans with company matching contributions
Company-paid Life Insurance
Paid Time Off
Tuition Reimbursement
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
Company-paid Short Term and Long Term disability
Charitable donation matching programs
Annual pay increases
Referral, Holiday, and Annual Bonuses
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
40+ Years
Experience as a Distributor
The company has built a reputation for excellence over four decades.
Provides top-tier materials for both residential and commercial projects.
Wide selection of natural stone, quartz, porcelain, and other surfacing products.
Works on large-scale projects, from luxury homes to commercial properties and retail spaces.
Products featured in a variety of architectural styles, providing timeless beauty and functionality.
Headquartered in the United States but serves customers globally, offering personalized service and logistics.
Committed to quality and customer satisfaction, becoming a trusted partner in the construction industry.
Culture + Values
Start fresh every day – stay humble, open-minded, and ready for our next challenge.
Make dreams real – entrepreneurial and innovative; bring new ideas to market.
Here to serve today – execute to give clients exactly what they need, when they need it.
Partner for the long term – fair, honest, respectful, and solution-oriented.
Hard work gets us there together – rely on each other and follow through.
Be creative – innovative, curious, continuously improving.
Be savvy – professional, smart, knowledgeable, always learning.
Be flexible – open-minded, adaptable, entrepreneurial.
Be cooperative – listen, collaborate, respond.
Environment + Sustainability
95%
Stone Tile Suppliers Converted
Converted over 95% of stone tile suppliers to use recycled cardboard packaging instead of Styrofoam.
90%
Suppliers Switched
Switched over 90% of suppliers from wood crates to palletized packaging.
70% Reduction
Wood Usage Reduced
Reduced wood usage by over 70% per pallet through palletized packaging.
1.3 GWh
Annual Solar Energy
Solar installations generate approximately 1.3 GWh of energy annually.
Designed reusable, resizable pallets to increase reuse up to fourfold per pallet.
Implemented paperless initiatives using iPads in warehouses to eliminate fulfillment paperwork.
Installed solar panels and electric forklifts in several warehouse locations; aiming for 90% electric forklifts by end of 2024.
MSI products certified GREENGUARD Indoor Air Quality, GREENGUARD Children & Schools, FloorScore, WaterSense, and NSF.
Q Premium Natural Quartz is non‑toxic, recyclable, long‑lasting, low‑VOC, and certified LEED, GREENGUARD, NSF, Kosher.
Material fact sheets use life‑cycle data for green building transparency.
Commitment to shrink emissions, waste, and carbon footprint across processes; part of corporate ESG strategy.
Inclusion & Diversity
~1.6M lives
Global Workforce Impact
The company's operations positively impact approximately 1.6 million lives worldwide.
Pay Equality Policy ensures compensation reflects employee value regardless of gender or ethnicity.
Fosters inclusion in decision‑making: every voice and thought included in business decisions.
Certified as a nationally recognized minority supplier; recipient of Supplier Diversity Award from major home‑improvement retailer.
Supports global workforce: operations support over 400,000 jobs.
Internal whistleblower policy protects confidentiality for reporting concerns.
No publicly available gender breakdowns or specific gender representation statistics.