Branch Operations Manager III

Description

• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
• Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
• Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Issue and track vendor purchase orders
• Build sustainable relationships and trust with vendors through open, proactive communication
• Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
• Drives high levels of product quality (First Time Quality)
• Ensure On Time Deliveries, Returns, Relocations and Service
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.
• Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
• Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
• Employs timely and clear communication to all branch employees
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
• Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)

Requirements

• Experience managing a unit or departmental budget. OR 2 years of experience with WillScot
• Trustworthy & Reliable
• Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting
• High school diploma, GED, or 3 years of applicable experience
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
• MS Office/Excel/Word/Outlook experience
• Bachelors degree
• Experience working with customers
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with WillScot

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance