LMS Specialist

Description

• Perform data analysis to support requirements and initiatives.
• Support system upgrades and patches, including impact assessments for customizations.
• Monitor system health and user adoption post-implementations.
• Utilize scripts or advanced programming to explore data and support requests.
• Troubleshoot and resolve technical challenges and unexpected behavior independently.
• Provide exceptional customer service and follow up on incidents and issues when needed.
• Serve as a liaison between end users, leaders, IT team, and vendor.
• Support escalated help requests via ticket system courteously and professionally.
• Present data with concise recommendations for resolving simple and complex problems.
• Independently lead and manage medium to large projects and project teams.
• Configure workflows, customize ELN templates, automate data capture, and establish retention policies.
• Direct projects to gather requirements and develop solutions through configuration updates, interfaces, custom forms, or custom reports.
• Manage installations of NuGenesis, LMS, and ELN, and integrate with lab instruments and chromatography data systems.
• Define roles, set access controls, and implement security measures to ensure regulatory compliance.
• Configure APIs and middleware for seamless integration with LMS, SAP, and other enterprise systems.
• Author operational and administrative procedures, instructions, and knowledge base articles to ensure effective systems operations.
• Participate in validation activities and provide subject matter expert support during change management processes.
• Evaluate new functionality, interfaces, and modules.

Requirements

• Familiarity with software development lifecycle and GAMP 5 guidelines.
• Ability to learn quickly and provide end user support.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Understanding of virtual clients such as VMware, Citrix, etc.
• Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Extensive understanding of NuGenesis LMS configuration and logs.
• Strong knowledge of SQL database management and scripting.
• Expertise in SQL, VBScript, PowerShell, and XML, with additional knowledge of Python, C#/.NET, and JavaScript for automation, integration, and customization.
• Experience using or supporting laboratory/scientific software systems and processes preferred.
• Proficiency in Smart Builder and JasperReports.
• Bachelor's Degree in Computer Science or related field required, or equivalent experience.
• 4+ years of experience in a GxP regulated setting.
• 2+ years’ experience supporting NuGenesis LMS version 9, including ELN Smart Builder forms, JasperReports, and SDK.
• Exceptional written and oral communication skills.
• Understand adverse trends or unusual patterns.
• Experience with RESTful/SOAP APIs and scripting for lab instrument connectivity is highly desirable.

Benefits

• Employee Assistance Program
• Short and long-term disability
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Medical, dental & vision
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Critical Illness, Accident, and Hospital
• Health Spending Account (HSA)
• Transportation benefits
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Training + Development

Interview process

Visa Sponsorship

Security clearance